She Never Speaks; She Spoke To You; Why Can’t She Just Learn English? She’s ‘only’ Deaf

She Never Speaks; She Spoke To You; Why Can’t She Just Learn English?  She’s ‘only’ Deaf

~~  Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR

By Monette Benoit, All Rights Reserved.

One morning in June, I got an early start. The store was near empty. I had me a 2007 Christmas gift certificate. My mission: new dish towels. I went to the kitchen area. This was easier than I thought.

Avoiding clearance racks, I saw the perfect T-shirt on a shelf. I debated — must I? Ahead of schedule I stepped to my left just to look. I spotted a woman who had her head down and was folding a mountain of clothes scattered over a metal table. And I’m talking marine-inspection folding.

The woman looked up; I smiled politely. She nodded and continued folding. I paused long and deliberately before I decided to see if she was the person I thought she might be.

With one motion I made a gesture  that often -only Deaf recognize. (It works very well, folks, Big D.) She tilted her head and smiled. Then her eyes sparkled. She did a small dance, head down, hands high in the air, before launching herself over that table to me.

I have not seen Stephie in ten years. Stephie is deaf, lives within the Big D-Deaf world.

I shook out my hands, signing, “Need put down purse. Signing rusty.” Placing my purse, towels on the table, planting my feet on the floor, standing tall, shoulders back, I began to (silently) talk with Stephie.

When I paused to sign or fingerspell, she signed with me, waiting while I struggled or correcting me (so very nice) as needed. This woman, who does not speak, began to laugh. Signing, she began to voice (words) and have sudden outbursts of sounds (words).

As I turned, I spotted employees watching. Customers approached, smiled at me (but not us), and then turned away. I asked Stephie if she might get in trouble for speaking to me. She laughed, “Nope.”

I asked if anyone in the store spoke or signed to her. “No,” she replied.

I asked how she communicates with her co-workers. Only her manager does – and only as needed. Then he ‘writes’ details on a small pad. I asked how she communicates with customers.

Stephie said that she tries to help, but “customers turn away, not responding.”

I winced. But Stephie beamed, stroking my face and hand, “I found you!”

In my rush that morning, I did not put on my wedding ring. She knows my husband from the years he was my “roadie” (his term) every Sunday when I CARTed to St. Frances Di Paola’s large screen for the Deaf mass. Stephie reached for my ringless hand, holding my ringless finger.

She shrugged and with hands in the air, she voiced loudly, “Sorry. It happens.”

I doubled over with laughter. Stephie then voiced, “Oops.”

This Deaf community is tight. When a hearing person is embraced into the Deaf world, it is an honor. In 1993, an elder within the Deaf community, gifted me with a sign name and named me “Our Token Hearing Girl” sharing my CART skills, learning from their culture. Oh, we have funny moments and memories.

Our conversation lasted 20 minutes. Now I was late. We exchanged information.

I signed, “Late. Must go.” She understood. Good-bye lasted 10 minutes with hugs, she touching my arm, my hand.

One employee who watched Stephie and I pointed to her register. I’m still holding only dish towels. Easy, right?

Anna looks like Priscilla Presley, early 1960s. She takes my towels and said, “She spoke to you.”

I blinked and looked at her hair and eye makeup.

Anna, “She spoke to you.”

I smiled, “We’re old friends.”

Anna paused, then leaned on her register, “She spoke to you. I heard her. She said words ‘to’ you.”

I smiled, “Stephie’s deaf. She communicates with sign language. How much do I owe?”

Anna, “She never speaks; she spoke to you. I don’t understand her. I’d like to …”

I almost put my forehead on that register counter. I’m thinking, “Please, God, don’t let this be a mini-deaf sensitivity seminar. I need to head to my office. I have court reporters and court reporting students confirmed for tutoring this morning and afternoon. Peter Rabbit here must run.”

Anna whispered, “You spoke to her. She understood you. She ‘heard’ you. How does that happen?”

I exhaled slowly without sighing. I looked to the people behind me and asked, “Anyone in a hurry?”

Each person (a first) shook their head.

Customers replied, “I have all the time in the world.”

“I’ve always wanted to learn about sign language — those deaf mutes.”

When I looked up — as I knew would be — Stephie watched, head down. She understood. I made eye contact with Stephie and smiled.

I slowly began my mini-seminar. “Stephie is an intelligent woman to work in a place where no one speaks her language – or will try.”

Anna asked, “But why do her words come up in wrong places?”

Me, “Well, Anna, her language ASL, American Sign Language, is a conceptual language created by hearing people long ago in France.”

Anna, “Why can’t she read lips? She stays to herself. She seems nice.”

I asked, “Has anyone here ever sat with her in the break room?” Anna shook her head. “Stephie wants to communicate,” I said.

Anna earnestly, “But sometimes her words don’t sound like English, yet you understood what she was saying. I watched. You two had a real conversation. Some words are louder than they should be. Can’t she just learn English?”

I winced. Calmly, I took a deep breath, shared tips about Big D, Deaf, sign language. “Stephie does know English. Her first language is ASL.”

Placing my towels in a store bag, I asked for the total. Customers leaned forward to listen when Anna whispered, “I wish I was brave enough to do what you did with her.”

Slowly counting to myself, I softly replied, “Start with one word. When you see her on break, coming into work or leaving, start with one word.”

I showed Anna several signs (and a few funny slang signs) to encourage and motivate her. I added, “And it’s fun.”

Anna finally totaled those dang towels and said, “Thank you for helping deaf people and for taking time to help us – who wish we could understand them.”

Me, “But you can.”

Anna, “No, no, I wish I could, but I can’t. Thank you for helping me and for helping us to understand.”

With one quick, shy motion, Anna raced around the counter and hugged me. Then she sprinted back to her register. Customers then thanked me “for helping those people.” I avoided sighing.


I closed the seminar, “Deaf have a wonderful culture with a beautiful language. We must learn from each other.”

I slowly looked down the aisle; I knew she was watching. Stephie nodded. She understood. I signed good-bye to Anna. Overhand I signed (the personal) “I love you” to Stephie. I took my towels and departed with my head down. I wondered what I could have or should have said to her coworkers to have had a more positive result.

Then a large UPS truck flew past me. Stopping on a dime, the driver leaned out the doorless truck and waved overhand. I blinked. Last year, he was stung by a bee at his previous delivery. He’s allergic to bees. After I signed for my delivery I treated his neck ‘timing’ to see if his bee reaction would need hospitalization.

While watching this UPS shorts-wearing dude with dark eyeglasses, energetically waving overhand to me, I thought about Anna and how wonderful it was to have found Stephie. I thanked God for life’s grand memory-moments.

Then like the little Peter Rabbit, this bunny went back to her world – thankful for Stephie’s friendship and her laughter that morning.

I phoned the sign interpreter Stephie requested, sharing Stephie’s message.


My friend howled with laughter, “Dish towels with a 2007 Christmas certificate? Oh, Monette, you need to shop for better things. What ya doing tomorrow? Let’s meet there, see Stephie. Let’s go have us some real fun over there.”

     Perhaps we did; perhaps we did. Stephie and I wish Happy Holidays to each of you and your families.

—-Monette, named the Court Reporting Whisperer by students, may be reached:

Purple Books – Court Reporter Reference Books & CDs:   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC:        Blog: Monette’s Musings,

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials:

Reach Your Goals:  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

Leave a Reply