Game-Changer … Will He Make It?, Part I of III

Game-Changer … Will He Make It?, Part I of III
By Monette Benoit, All Rights Reserved.
March 2013

During an errand to a home improvement center, I witnessed a “game-changing moment,” in my opinion. It unfolded before my ears – and my eyes. Then I was gifted with an opportunity.

I needed a tool. I walked with purpose. After seeing me repeatedly strolling the same aisle, an employee asked me what I was seeking.

He said, “That’s not here! It’s the only tool in our department that’s way, way over there!” I asked for the aisle number. He said, “Follow me.” He was accurate with “follow me.”

We briskly strolled from one end of the large store to the other. I followed; he walked three steps ahead of me.

That was when I noticed a frowning employee approaching in a sprint, lips pursed. I stepped back. Yet my radar was up; I thought I saw it. I watched the frowning employee’s intense focus.

The frowning employee never took his eyes off the young employee’s face who responded, speaking into the air away from the frowning man.

Then I thought that I knew. My hands almost reacted – yet I respectfully listened and watched. The young employee turned to me, “What you need is not here. We’ve got to go back to the other end of the store.”

The frowning man spoke his words louder. I heard his voice. Now I knew. I stepped forward. Yet the frowning man never made eye contact with me. He was frozen with frustration – arms extended out. He continued to ask for help – with gestures.

The young employee was now the frustrated employee, rolling his eyes. He snapped, looking away, “Over there! I told you!”

The frowning employee never took his eyes from the young man’s face, his lips. With one quick gesture, he touched the young man’s arm. The man helping me jumped away. The frowning employee said, “Thank you!” – signed a quick ASL, American Sign Language, “thank you.”

The man who originally was helping me snapped, “Come on!” He expected me to follow him back to the area from whence we had just walked.

Not in a million years would I have followed this delightful employee had it not been for what I had just witnessed. I could not keep up with his now faster stroll.

I did not sigh. I said, “Hey, you. I am not following you back. You walk with me – or I walk alone.” Exhaling loudlym he looked left and right (for supervisors?).

Deliberately I slowed my walk until he matched my walk (teacher/coach focus). I asked, “What did he ask you?”

Part I of III is posted March 2, 2013, on Monette’s Musings at and

Part II of III is posted March 17, 2013, on Monette’s Musings at and

Part II of III is posted March 29, 2013, on Monette’s Musings at and

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About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

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