Veterans Helping Veterans

Ouch. That Hurt My Ears! Part III of III

Ouch. That Hurt My Ears! Part III of III
By Monette Benoit, All Rights Reserved.
June 2013

Part I began: Another errand. Another task to be completed.

My mother has been hospitalized for a while now. We have serious issues – to include ICU and MRSA isolation (multiple hospital bacteria, each gifted to Mom – again).

Yesterday Mom’s twin brother died.

When he was a Marine (enlisting ‘underage’ without telling his mother) Mom’s twin brother served on the front lines in Iwo Jima, Okinawa, Gudalcanal, and numerous other battles.

When her twin brother was shot, Mom woke, crying at 4:30 a.m. …

… Each time the double doors opened the cashier gasped.

She lowered her head, placing one hand over each ear as she winced. Stunned, I watched.

Then the woman said, “It is so windy outside! Every time the doors open it hurts my ears. Ouch!” …

Part II began:

Faith, “Mom resisted for so long… Mom didn’t think it would work. This is the funny part. Just as the lady turned on the sound machine to test her hearing the air conditioning unit went off. That pressure hurt Mom’s ears. She said, ‘Ouch! That hurts!’ Then Mom was angry at the noise. My step-dad and I laughed. Then Mom was angry with us for laughing. So we laughed harder until she ‘finally’ understood that she was angry at our laughing and ‘that’ was sound. Her first sound in 30 years. Then she laughed.”

I smiled. Faith continued, “Now my son has a hearing loss, too. He has the gene, I guess. He just finished a tour in Afghanistan. He missed the hearing test! And he wanted to serve so bad! So he wrote his quartermaster a letter telling him how much it would mean to serve. And his letter worked! They took him! He served, though failing the hearing test was not shared with others … He’s just come home. That’s why I agreed to get the implant. I may have grandchildren soon. I want to hear everything! Everything!”

Part III:

I asked, “Your mother has nine siblings with hearing loss? You and your son have a hearing loss?”

She laughed, “Yes! And it’s been perfectly normal for us. Mom didn’t want to hear all of us when we were kids – she used to tease us. It’s all been perfectly normal. Now she can hear perfect! Soon I will, too. And I have tinnitus and that hurts, too. Ouch, the doors just opened again.”

The woman behind me wore dark eyeglasses, a large hat.

She shoved a bag onto the counter, and chin down said, “This doesn’t work. Here!”

Watching the rude woman I paused before taking two steps away from the counter. Faith was beaming with a huge smile. She winked at me, took the bag and asked the woman, “How may I help you?” The frowning woman never looked Faith in the eye. She snarked and barked at Faith.

Yet Faith smiled at me for the longest time. When the doors next opened, Faith winced. She did not cover her ears.

Dramatically, she pointed to one ear, slowly mouthing “cochlear implant.” Then she laughed.

I held my bag of sympathy cards for my mother’s twin brother’s family, headed to the door and tried to exit opening one door just a little (to avoid pressure on Faith’s ears).

The wind gusts grabbed the door from my hand and flew wide open.

Frozen, I looked back at Faith. Her beaming smile remained and Faith said, loudly, “Thank you. Thank you for telling me about the successes! Two weeks! Can’t wait!”

Oh, this lady touched my heart.

Her hope and enthusiasm will serve her well as she welcomes ‘sound’ back into her world.

Had it not been for the need for sympathy cards for my mom (which Mom cannot select due to her hospitalization), traveling a new road on an abnormally windy day – I would have missed this opportunity to meet Faith. And I am grateful she shared.

Faith and her son – each choosing to receive cochlear implants – will have opportunities and choices that many people with hearing loss previously were not afforded.

And the Deaf community’s reaction?

Oh, that’s a whole nuther kettle of fish.

Cochlear implants are not for everyone; this I know from CARTing and captioning many seminars where individuals shared from podiums (and privately to me).

Yet, for Faith, per Faith, this is going to change everything for Faith.

And isn’t that grand? She has choices.
“And three generations with implants,” Faith repeatedly emphasized.

As I stood, bag in hand with the sympathy cards, Faith shared that when her first mother heard the air conditioning noise voicing her first ‘sound’ sentence, “Ouch, that hurts” – her mother’s second sentence was “Isn’t Jesus great?”

Faith shared “Isn’t Jesus great?” is now their family motto when it comes to loss of hearing and to increasing their hearing.

One of my personally challenging days turned into a sweet, memorable day gifted by an enthusiastic woman “waiting to hear again.” And “isn’t that great?” I now ask you?

Part I of III is posted June 3, 2013 on the blog Monette’s Musings
Part II of III is posted June 14, 2013 on the blog Monette’s Musings
Part III of III is posted June 25, 2013 on the blog Monette’s Musings

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

27 Jun 2013

Exactly Why Am I Doing This Now? Part I of III

Exactly Why Am I Doing This Now? Part I of III
By Monette Benoit, All Rights Reserved.
May 1, 2013

The requested tutor and empowerment coaching appointment began with a simple question.

My question to the court reporter was simply, “How are you?”

There was a loud sigh. The answer began, “I am so tired of …” I watched the clock. How long? Over five minutes. I did not peep one word as I listened. After a noticeable silence, the court reporter asked me what I was thinking.

Soflty, I said, “Wow, that was almost a five-minute literary test. Now please tell me what you really think.” She howled with laughter.

Ah, court reporters and court reporting students.

When someone asks us what we think, and the question is posed by someone (my opinion here) related to our field, we can really let the words fly, yes? Yes.

This individual and I have worked together in the past. She emailed with a question requesting numerous sessions.

Again, I found it interesting that the tenacity and goals that were set by this person while enrolled in court reporting school (her words) “who would never make it out of school fast enough” were now similar to today’s scheduled session.

“I’m not going to spend another dime to improve my skills when I have paid so much to get where I am.” (I remained silent.)

“I know people can do what I am trying to do now. If they can do it, why can’t I? I want – No, I need to earn more money. I didn’t go to court reporting school to be at the bottom of a seniority list with working court reporters after this period of time, did I?” (I remained silent.)

The sentence I truly enjoyed (professionally and personally here), “I’ll just get there and take it from there when I do get there, okay?”

I listened to this gainfully employed court reporter.

“The support on my software is about to expire. I have to pay for that, too. And the support on my new writer is about to expire. More money there! All that adds up to a lot of money and it is due very, very soon!”

The reporter summed it up, “I just am wondering exactly why I am doing this now …”

And there we had it. The dancing zebra in the room was bowing and exiting.

Now that the energy had been expelled in a healthy manner – and we were clear that we would focus together – we began an open dialog for the goals.

Part II of III is posted May 15, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part III of III is posted May 24, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

01 May 2013

Wheels Slowing Spinning? What’s Your Motivation? Part III of III

Wheels Slowing Spinning? What’s Your Motivation?
Part III of III
By Monette Benoit, All Rights Reserved.
October 2012

Part I began: If you could do anything with your life what would it be?

What would you ‘really’ do with your time, your heart, your ears, and your hands?

Would you share your court reporting skills with individuals who are waiting to ‘hear’ from you?

Would you work in court? Would you focus on specialty freelance reporting? Would you really work with attorneys? (Yes, I asked that question.) Many of us have enjoyed the thrill of working with attorneys and many still do now.

Would you provide CART (Communication Access Realtime Translation)?

Would you learn sign language to have the ability to share your top-shelf skills to communicate with all your consumers? Would you learn about the Little D world, Big D, oral deaf, late-deafened, and hard-of-hearing children and adults?

Would you caption? Would you be able and willing to caption during the evenings, weekends, and holidays? It goes with the territory for many broadcast captioners. I know captioners who have shared with me that they spent years writing “down the hall” or “in the basement” or “upstairs” away from their family, yet were able to hear family laughter and loud voices. Would they do it all again? Many state they would.

And there will be individuals who will read this column, tilt their heads and think, “I am doing what I really want to do. I am.”

To that I say, “Bravo.”

Part II began: Yet if you could do anything with your skills, have you made a list to find out what “that anything” is? Have you listed what you would have to learn, what you would need to finish, to accomplish that list? I know people like the term “bucket list.” If those words for you, great.

If your heart is almost full after working, or you believe it would be “fuller if …” then perhaps now is the time for you to peek up from that desk. Now may be the time to move away from some of the daily drama that we “know” fills our busy world.

When we know a commute will require a longer drive-time on a particular road, we make different choices, yes? We find another road or perhaps we leave at another time, if that is possible. Often, we will do our darnest to avoid sitting in that darn traffic.

We avoid sitting with the wheels slowly spinning.

Are your wheels slowly spinning? What is your motivation?

Part III: What would motivate you to act on your motivation once you define specifics?

Is money again at the top of the list? When was the last time you left a job, onsite or remote, as a court reporter, captioner, CART provider, or student and felt that you had pitched your best? When did you last know you accomplished what you had planned and had worked toward?

Perhaps you want to raise your expectations for your world and to believe that you do have the coping skills to live the life you planned.

When I listen to individuals sharing their dreams, their hopes, their expectations, their fears, and yes, their successes, I am honored at what is shared straight-up, no excuses given. Court reporters tell it like it is. Really straight-up.

As we prep to roll into the holidays many of us will spend time helping others. We will schedule our time around other people’s schedules, personally and professionally, adding to the expectations of others with our hearts, our ears, our hands, and our time.

I want to suggest that you remember you are an investment that will multiple into grand, new paths when you are truly making the best choices for you.

What is your motivation to get up each day? For what are you grateful each evening and within your quiet moments?

My wish is that your goals, your dreams, will begin to whisper to you.

I wish that your whispers will become dreams, then goals.

Your goals will become committed statements.

Your statements will become reality.

You are what motivates me as I finish this article late in the evening on another extended deadline.

So many reporters and students have crossed my path as a result of my years of court reporting, publishing books and CDs, learning how to provide and then sharing CART, captioning, teaching, tutoring, coaching, public speaking, and sixteen years writing this JCR (Journal of Court Reporting) “Beyond The Comfort Zone” column.

Tonight I am working with eyeglasses that are broken (yes, we just move forward, don’t we?). I am helping my mother continue to deal with serious health issues as she grieves the death of her husband (my dad) of fifty-eight years. Then I read an email or receive a message wherein you share. The spark(s), and sparkle, in many of you is what motivates me, and I thank you.

Part I of III is posted October 4, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted October 18, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted October 30, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

30 Oct 2012

There’s A Lot Going On In The Circus, Part III of III

There’s A Lot Going On In The Circus, Part III of III
By Monette Benoit, All Rights Reserved

Part I: Privately working with students and experienced court reporters a theme appears with each person. A desire is born. A wanting is experienced. Boundaries are removed. Fences (insecurities) are lowered. …

Part II: Students and court reporters know how to work and how to write ineffectively.

In short, we know what does not work.

When the circus is loud and stomping around your home and/or work place, it can be colorful.

Yet when we permit the circus to remain at the forefront in our daily and weekly schedule we witness shifts in our empowering moments. …

Part III: Our circus may have colorful connections; yet we know that every word, and every new skill, every new goal, and every new item added on our to-do list will change the whole enchilada.

And this can be a good thing when we are the masters at the circus gate, and when we are the one who remembers to set aside time to reach our personal and professional enrichment.

When we have the tools to know how to successfully write each word, how to succinctly respond and react to each action which may have power over our journey, we are one step toward mastering our crossroads.

We can be the conductor in “that there” three-ring circus.

Oh so true, many of us have been inside the circus so long that the circus feels comfy and familiar.

Coaching, I frequently comment to students, reporters, and to court reporting instructors, “There’s a whole lot you got going on in that there circus.”

Each person responds with sincere, honest replies.

Every student, every reporter and every instructor, shares full and complete accountings to their circus. I’m talking sustained, detailed descriptions. Many, just listening to their own words, laugh saying, “Did I really just say that?”

When we step back and look around, many of us are amazed at what we are actually accomplishing while in the circus each and every day.

Thus I ask you to listen to your words containing “should, could, need, want” and to then listen to your circus.

I am not requesting a complicated flowchart with systematic details and annotated exhibits.

I am suggesting that you (me, too) may be permitting exterior people and exterior energy to divert you away from your true “expansions.”

Do you have a lot going on in your circus?

Ask yourself this question three times a day, and you will know the answer.

You will know where you are headed and where you want to be.

The circus then becomes a focused mindset enabling each of us to transform our world moment by moment.

“Monette’s Circus Survivor Manual” is a simple yet powerful tool when you are the chef to your whole enchilada – and you are not on autopilot.

Part I of III is posted March 2, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted March 20, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

29 Mar 2012

De-Can’t The I Can’t, Part III of III

De-Can’t The I Can’t, Part III of III
By Monette Benoit, All Rights Reserved.
November/December 2010

Part I began: This November/December column was prompted after listening to an experienced court reporter express their “current mindset” during private coaching and tutoring.

The reporter, with vast experience, said, “I can’t do that. There can’t be no opportunities.” I was unclear if this was a comical statement or personal observation.

When the sentence was defined, at my request, the court reporter stated, “That’s really my opinion. But I really believe I can’t!” My reply was a simple, “Hmm. How’s that?”

This professional then listed a bucket of reasons and detailed explanations. Sentence after sentence began “I can’t …”

Due to “precise listening” in our court reporting field, we know there are high-frequency words and phrases. We know that all court reporting students are taught the phrase “I can’t” in a brief form.

As the holidays approach, I invite you to focus on the number of times you (I will include myself here) use the “I can’t” phrase.

What does this have to do with our work, our path? …

PART II began: I did not know the man, though I knew the national corporation.

Rather than discuss my shoe size with a list of questions clearly being trolled with multiple captioning and CART (Communication Access Realtime Translation) offices (he confirmed this trolling, upon my request), I asked that he print the list and send the questions to me. Mr. IT Man quickly said, “I can’t.”

I paused and said softly, “Sir, you are clearly reading from a list. You are clearly asking me proprietary questions about my business. I’d like to clearly see your name on letterhead due to the nature of your specific questions, which you are entering into a computer.” (I could hear him typing. Yes, he confirmed that he was entering my information into a company database.) Again the IT Man said, “I can’t.”

I thanked him for the opportunity to work with the national company and assured him that he would find competent help with this service request. …

PART III: When we turn the “I can’t” phrase around and define our moments and our events with words that are powerful, we note differences in our world, our work, and our schooling. We do.

I want to invite you to note the frequency in which you (and perhaps individuals you work and live with) use this phrase.

My opinion is the focus in the phrase is similar to a focus with red cars (as an example).

When someone points out a specific red car, and we make a mental note of the red car, there ‘seem’ to be red cars everywhere.

Recently, while coaching and tutoring two individuals, I listened to the high-frequency “I can’t” phrase – a lot.

When I drew attention to the phrase, each stated, “It would be impossible to not use the wording.” Hmm.

I invited each, a professional, court reporter, CART provider, captioner, instructor, and a student, to place a dollar in a jar every time they avoided the phrase “I can’t” and to reward the moment for each opportunity where there was a focus and a shift.

Was this successful? Yes.

Each shared that their personal and professional world changed – within a short period of time – from this one simple focus.

One individual donated the money from the “I Can’t Dollar Jar” to a charity; the other purchased a coveted item as a reward.

Words have power. Words define who we are at the moment.

Court reporters, CART (Communication Access Realtime Translation) providers and captioners are word people.

We are really, really good word people with sophisticated (finely-trained) disciplines.

“De-can’t the I can’t” and note the new moments and resourceful experiences that will begin to appear in realtime.

We have limitless choices with ‘huge’ potential.

Our choices then develop and unfold when we revise, amend, and modify our wording and our focus.

And what might you do with a “I Can’t Dollar Jar?” Oh, the possibilities … Happy Holidays.

Part I of III is posted November 14, 2010, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted December 2, 2010, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted December 15, 2010, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, The Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Career Coach,
Multiple-Title Author of Books & Test Prep for the Court Reporting and CART Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

Court Reporter Reference Books & CDs: www.CRRbooks.com
Blog: Monette’s Musings, www.monettebenoit.com

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About Monette Benoit:
As a 25+ year court reporter, CART Captioner, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART Captioners, students, and instructors.

She has also helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day. Reach up. Bring it. * Bring it today!

15 Dec 2010

We Must Remember Phyllis Beck

We Must Remember Phyllis Beck
By Monette Benoit

Copyright by Monette Benoit, All Rights Reserved.

Phyllis Beck will always have a special place within my heart, my world.
Phyllis and my brother, Captain Kevin Drue Donnelly, met online in 1998 when each sought answers to their hepatitis C diagnosis.

Phyllis and Kevin forged a wonderful friendship based on respect and integrity.
They created a team with mutual goals and a desire to seek answers to help others on this path.

I am just a sibling. Phyllis helped me when I most needed her help, so I could move forward in my world – to honor the work Kevin had created alone – and working with Phyllis Beck.

Kevin learned (and documented) he was gifted the hepatitis C virus from military vaccinations.
My father now has the virus from a hospital blood transfusion.

Phyllis helped me, as a sibling and a daughter, to digest this information. Phyllis returned every e-mail, every phone call. She truly cared.

Kevin’s medical and scientific research was an asset and combined with Phyllis Beck’s nursing and research skills, each was detail oriented to the max.

Each had a gift for seeking answers and for finding wisdom in bleak moments – often with a smile and a determined resolve.

I first heard about Phyllis Beck from my youngest brother prior to his death.
I learned how special Phyllis was after Kevin’s death.

Phyllis Beck, in Oregon, was the last person within the hepatitis C community to speak to my brother the night of his death August 5th, 2000.

They were working to fulfill Phyllis Beck’s goal toward creating information for prisoners and an online forum for prisoners and their families.
After Kevin’s funeral, I learned Kevin and Phyllis spoke that evening and were focused on creating a venue for Dr. Ben Cecil, a veteran, to assist in this specific goal.

After Kevin’s sudden death, I stood tall and faced the wind to listen, if I could, per my brother’s request.
When I learned Phyllis had spoken to my brother that evening, I reached out to Phyllis to help me with answers and questions as they arose.

Phyllis Beck rose to the occasion.
She honored my brother Captain Kevin Drue Donnelly sharing, with me, his work, his world – personal and professional. I learned they truly did have a special friendship.

When Kevin’s widow, Justine Velocchi Lomonte Donnelly, a veteran and nurse, refused to share Kevin’s research, his address book or any information, Phyllis Beck stepped forward for the hepatitis C community.

Phyllis phoned the number she had phoned so often to speak with Kevin and phoned Kevin’s widow. Phyllis politely, respectfully spoke to Michelle Lomonte, stepdaughter, and Tina, widow. Each request by Phyllis Beck was refused.

Phyllis was a trained nurse. While requesting Kevin’s work, she listened – at length- to members within Kevin’s residence immediately following his death – to honor Kevin and to pursue the goal Kevin had asked of Phyllis prior to his death.

Kevin had asked Phyllis (and a handful of close friends) to ask for Kevin’s work, his research — to ensure the hepatitis community did have information from Kevin’s research, his address book.

Once her request was refused, Phyllis phoned Kevin’s residence and offered to purchase the information related specifically to Kevin’s work (which he had dedicated the last 2+ years of his life). That offer was refused, too, by Kevin’s widow.

Professionals, veterans and patients have deliberately documented that Kevin’s work would have helped the entire hepatitis C community.

Due to the refusal to share any – any – of Kevin’s research and hepatitis information, Phyllis and I continued to chat.

Perhaps had the information been shared, we might have parted paths, gone our separate way.

Phyllis’ respect for Kevin and her devoted integrity to her path, kept Phyllis focused.
And she shared many details from her world and Kevin’s personal world with me.
(She knew the brand of cigarettes Kevin smoked and how much coffee he drank each day — a true friend.)

In short, I became her friend. I learned about Phyllis, her family, her work and enjoyed listening to her laughter. I will always remember Phyllis Beck’s laughter.

Phyllis also shared a song Kevin used to sing to her. Kevin loved to sing and to whistle.

As we worked to move forward, one day Phyllis phoned and sang their song to me, laughing.
She shared how she and Kevin used to giggle in their light moments. Then they would focus back on their target — helping others. I treasure that sharing knowing how hard each worked to assist veterans, their families and prisoners. Phyllis Beck focused on information and treatment for veterans and prisoners with hep C.

Two years to the night of my brother Kevin’s death, when I learned Phyllis Beck’s goal with the online prisoner forum was not yet fulfilled, I came in overhand, as Kevin and Phyllis would have wanted.

August 5th, 2002, in Memory of Captain Kevin Drue Donnelly, Dr. Ben Cecil went online with Phyllis Beck to answer questions from prisoners and their families relating to hepatitis C and multiple issues.

We need to remember this dedicated lady.

We need to know Phyllis labored and laughed and achieved goals many only dream about — all to help others to find answers to the hepatitis island where many find themselves upon diagnosis.

When I learned Phyllis Beck had died, it was after I reached out to Phyllis to help me with a request. A hospitalized man needed help. I e-mailed Phyllis as I had for eight years.

I reached up to Phyllis Beck – again.

It seemed odd to not receive an e-mail, “Hey, HOW are YOU?” included with her reply.
But this time there was silence. Then I received an e-mail from a member of Phyllis Beck’s family sharing she died March 21, 2008.

Tears filled my eyes; I did not know she was ill. I did not know.

After communicating, sharing, laughing and listening for eights years since Kevin Drue Donnelly’s death, I did not know.

And I felt pain not knowing Phyllis Beck was so ill.

Head bowed, I immediately prayed for Phyllis and felt a warm feeling. In my heart, as close as Kevin and Phyllis were to each other in their commitment to helping others, I believe Kevin met Phyllis when she arrived in heaven.
I have learned: this group sticks together, and it is to comfort and to help each other.

Phyllis Beck, you were so wise.
Thank you for teaching me, for laughing with me, for singing ‘your’ song and for the personal moments we privately shared.
I have so much information, knowledge – personal and professional – because you shared – and you cared so much.

May God Bless you and all those who now follow in your footsteps, Phyllis.

“Why? Because I gave my brother my Word.”

Phyllis Beck would want me to write that Kevin Drue Donnelly is the author of “The Panama Story” – a gifted novel on the true origins of hepatitis and virus testing – combined with a novel setting by Kevin to keep the readers interested. This free story is posted: http://www.geocities.com/hepvet/PanamaTitle.html

I know Phyllis enjoyed Kevin’s story, written one chapter a night, many moons ago.
Kevin’s web site, Veterans Helping Veterans, http://www.geocities.com/hepvet/index.html, is now run by LeighAnn Vogel and may be referenced for multiple facts and details for veterans and their families: http://www.geocities.com/hepvet/

We are where we are now because of our ability to look back and to embrace each other.

Please share this posting with others. Please remember Phyllis Beck.

You are at peace now, my friend.

Your work is done. And we will miss you and your laughter, Phyllis Beck.

Much love, much respect,
Monette Benoit
Kevin’s Sister
Monette@CRRbooks.com and www.ARTCS.com

About the Author:

Monette Benoit, B.B.A., CCR, CRI, CPE, is a JCR Contributing Editor for the National Court Reporters Association, NCRA. She is the author of multiple books to include the national and state RPR, RMR, RDR, CSR ‘Written Knowledge Exam’ Textbook, Workbook, a companion Study Guide, ‘The CRRT WKT’ CD Software Program, Advanced SAT, LSAT, GRE, Real-Time Vocabulary Workbook and ‘CATapult’ Dictionary CD Software Program series.


Books, CDs, private tutoring, mentoring services and articles may be referenced http://www.crrbooks.com/

Monette is an experienced consultant, instructor, real-time court reporter, tutor, life coach, CART provider, columnist.

She teaches, tutors and coaches home-study students, college students, court reporters and professionals. Monette speaks to groups at state, national and international conventions about motivation, technology, expanding skills and Deaf, Oral Deaf, Hard of Hearing.

Monette Benoit, B.B.A., Certified Court Reporter, Certified Reporting Instructor, Certified Program Evaluator, Paralegal, may be reached at: http://www.crrbooks.com/ http://www.catapultdix.com/ and http://www.artcs.com/

20 May 2008