De-Can’t The I Can’t, Part II of III

De-Can’t The I Can’t, Part II of III
By Monette Benoit, All Rights Reserved.
November/December 2010

Part I began: This November/December column was prompted after listening to an experienced court reporter express their “current mindset” during private coaching and tutoring.

The reporter, with vast experience, said, “I can’t do that. There can’t be no opportunities.” I was unclear if this was a comical statement or personal observation.

When the sentence was defined, at my request, the court reporter stated, “That’s really my opinion. But I really believe I can’t!” My reply was a simple, “Hmm. How’s that?”

This professional then listed a bucket of reasons and detailed explanations. Sentence after sentence began “I can’t …”

Due to “precise listening” in our court reporting field, we know there are high-frequency words and phrases. We know that all court reporting students are taught the phrase “I can’t” in a brief form.

As the holidays approach, I invite you to focus on the number of times you (I will include myself here) use the “I can’t” phrase.

What does this have to do with our work, our path? …

PART II: I did not know the man, though I knew the national corporation.

Rather than discuss my shoe size with a list of questions clearly being trolled with multiple captioning and CART (Communication Access Realtime Translation) offices (he confirmed this trolling, upon my request), I asked that he print the list and send the questions to me.

Mr. IT Man quickly said, “I can’t.”

I paused and said softly, “Sir, you are clearly reading from a list. You are clearly asking me proprietary questions about my business. I’d like to clearly see your name on letterhead due to the nature of your specific questions, which you are entering into a computer.”

(I could hear him typing. Yes, he confirmed that he was entering my information into a company database.)

Again the IT Man said, “I can’t.”

I thanked him for the opportunity to work with the national company and assured him that he would find competent help with this service request.

Approximately three minutes later, my office received two pages with very specific questions (and large blank spaces for answers) from the gentleman who had just said, “I can’t,” twice.

Students share the “I can’t” phrase often.

We know the bar of excellence for all court reporting training and programs is high.

We know that the profession graduates approximately 8 percent of students who enroll in school. (This is a statistic shared from reliable sources.)

Currently, court reporters, CART providers and broadcast captioners are facing the high-frequency question, “How low (as in cheap) can you go?” when we receive requests for work.

I have been prompted to begin sentences with “I can’t lose money to produce your work.”

Yet I have transformed that sentence into, “That timeframe is fully booked in our offices.”

Good business? This answer ‘clearly’ will change with each person, each request; this we know.

The art of avoiding losing money while producing a work product is a good lesson to remember once learned. Yes?

Pro bono work is a completely different kettle of fish and pot of coffee.

Yet, producing work based on “How low can you go?” is not a mission many professionals can maintain. Yes?

Our profession has opportunities to produce the spoken (and I softly tease “the muttered”) word within many powerful, unique, verbatim formats.

We provide instant translation for daily current historical events, educational settings, foreign languages, remote and onsite webinars and seminars transmitted around the world and down the hall. Our list of opportunities to share our professional skills is endless.

I have provided CART (Communication Access Realtime Translation) on small and large screens for church services; funerals; baptisms; educational classes; gatherings for businesses and families, technical events, children, teens, and adults; clairvoyants; puppets (really); the McGruff Dog; and a Deaf mime (who physically lifted me onto the stage to become part of his performance). All in a good day and evening’s work, yes?

Part I of III is posted November 14, 2010, on Monette’s Musings at and

Part II of III is posted December 2, 2010, on Monette’s Musings at and

Part II of III is posted December 15, 2010, on Monette’s Musings at and

Monette, The Court Reporting Whisperer, may be reached: and

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Career Coach,
Multiple-Title Author of Books & Test Prep for the Court Reporting and CART Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

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Have you failed NCRA’s RPR, RDR, or a state court reporting exam?

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** Pedagogically sound, covering a wealth of material with facts, tips, and comprehensive information, the Purple Books from are time-tested and proven in the classroom with educators and with independent study.

The “Complete NCRA RPR, RDR, and CSR Test Prep Textbook, 6th Edition” has greatly expanded testing tips, testing focus, NCRA COPE Ethics, grammar sections, plus — legal, Latin, court, English, grammar, vocabulary, medical, technology and computer chapters.

The Workbook contains **2,002 practice test questions; the Companion Study Guide cross-references every word in the workbook’s 2,002 multiple-choice text practice questions.

The “Full Test Prep Set” and “Trio Test Prep” – each listed on

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Tutoring and career coaching topics include:
• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and career coaching?
• Professionals who want to achieve their goals, create new possibilities, advance their career, author their book, and to develop the dream within,
• Veteran and novice court reporters, CART (Communication Access Real-Time Translation) providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
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• Veteran court reporters, CART Captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

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About Monette Benoit:
As a 25+ year court reporter, CART Captioner, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART Captioners, students, and instructors.

She has also helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day. Reach up. Bring it. * Bring it today!

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