Sign Interpreters

CART Captioning And The $10,000 Spaghetti Dinner – Monsignor Balty Janacek

CART Captioning And The $10,000 Spaghetti Dinner

~~ Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR
By Monette Benoit, All Rights Reserved

The CART (Communication Access Real-time Translation) community and all court reporters lost a devoted friend on April 30th, 2007. My life was improved by this gentleman.  Our profession was improved by this special person.

I had been CARTing San Antonio’s St. Francis Di Paola Deaf Mass for many years.

One Sunday morning before mass, a new priest introduced himself to me as I prepped to CART caption.  He spelled his name B-a-l-t-y.

He waited for me to stop writing to shake my hand (I was CARTing with my steno machine).  I captioned his words to the large screen.  This special man charmed parishioners with this gesture.

He waited for me to return my hands to the steno machine.  Then the new priest walked to the altar, and introduced himself to the Deaf community, “I’m the new priest and will learn sign.”

We welcomed “the new priest” with deaf applause.

Balty was proud of his Czech background. He had a deep love of cultures and languages.

He often spoke Spanish while I realtimed – writing verbatim text projected to a large screen on the altar from my steno machine.

I’d sigh; he’d smile, then translate.

As we became friends, I learned Balty was ordained in 1950.

Serving multiple roles he was devoted to causes close to his heart.

Balty remained involved with Native Americans and tirelessly worked to mediate retrieval of their remains, bones, from the University of Texas at San Antonio, UTSA.

I am not surprised that he donated his body to UTSA.

Balty was parochial vicar at San Fernando Cathedral (where Davy Crockett is buried).

Since 1967, he was director of four 18th-century Old Spanish Missions for the Archdiocese (the active parishes of Concepcion, San Jose, San Juan, and Espada Missions).

Balty established the San Antonio Mission National Historical Park and a historic cooperative agreement with the National Park Service, which the NPS is working to model around the United States.

His picture was in our newspaper so often that I’d phone Balty teasing him that he was my “Where’s Waldo?”

Balty was absolutely devoted to his extended family, organizing Schulenburg, Texas, reunions with nieces and nephews.

I extended multiple holiday invitations, but he’d say, “I want to spend time with the girls (nuns). I’ve known many for 50 years; they’re good cooks. Can you understand?”  Yes.

Much later when he handed me his business card, I saw his title Monsignor Janacek. I almost gasped.  Me, “I didn’t know …”

He shrugged, “Balty – really.”  Balty was the “jolly” man who arrived with his peace sign.

One Sunday, Balty asked my former husband and me to lunch.

He asked me what I needed to CART for the Deaf. (CART is communication access realtime translation).

I used my equipment writing to a large screen with instant translation – known as ‘captioning’ to many – for the Deaf mass.)

[Former] husband’ did not hesitate, “Her equipment is seven years older since she began to volunteer. She has wear and tear on her equipment.”

I blinked, immediately swallowing warm Black Eyed Pea cornbread.

Balty smiled, “How much would it cost for the church to purchase new equipment? Monette, could you use our equipment?”

Balty and [former] husband wrote numbers on paper napkins as I watched. I had stopped eating. We sat in the booth – a busy Sunday restaurant.  I leaned my elbow on the table, silent.  Watching. Balty smiled the entire time.

Then Balty turned to me, “How about $10,000? Would that work, Monette? What do you need? The Christopher Columbus Society is having their spaghetti dinner. I’ll ask them.”

Lunch was wonderful. We never ventured back to the topic as we laughed and enjoyed our time together that sunny day.

Church members were accustomed to me rushing up aisles 15 minutes before our Deaf mass.

To prep equipment, I darted around people praying, families posing for pictures after baptisms and other church events.

Parents and parishioners prevented small children from playing with my equipment, understanding my frantic movements each Sunday.

Soon Balty called me, “They agreed!”

This yearly ‘spaghetti dinner’ is famous in our city – seventh largest in the U.S.

Politicians and judges arrive to shake hands. All spaghetti is homemade; all you can eat.

I attended and was thanked by lines of volunteers who stood behind long tables -in a row- serving guests and individuals who purchased tickets.

Balty waved to me as I stood in line – signing, joking.  I ‘was receiving’ my hugs, hand and shoulder rubs (a Deaf ‘thing’).

Then, Balty sat at our long table as we ate our spaghetti. He was busy laughing, listening, enjoying the very busy event.

Soon, Balty purchased all my hardware and court reporting software.

I prepared paperwork; he cut checks. We were a good team.

The Deaf community was thrilled everyone supported their community.

I have wonderful memories of Balty.

I fondly remember when Balty casually commented that women should have rights to become priests. (His predecessor preferred ‘only’ Latin masses and fasting.  Truly.)

I paused before stroking “those” words that I heard Balty voice.

Parishioners paused, too – looking to my large screen, narrowing their eyes. My hands poised above my steno keyboard,

Balty looked at me and slowly nodded.

As I realtimed his words, Balty paused, too.

After a long silence, people coughed, looked to one another, then looked up to my (large) screen displaying (large) upper-cap text.

Soon, small groups stood.  Ever so slowly, individuals and small groups side-stepped to the center aisle.

They gave him one slow final look before each quietly and politely exited the church that morning.

Later I teased Balty, “Well, you won’t be seeing the front of their faces any time soon. Before you arrived, standing room only.  Now?  Wide open spaces.” He smiled, eyes soft.

Balty was not “just a Sunday person.”  I phoned Balty when remarkable events occurred.

I was honored how he shared his life – on and off the record. I became protective of Balty as he detailed his world, expanding mine.

In 2000, I moved away from San Antonio. (I returned 2002.)

The National Court Reporters Association’s, NCRA, 2001 mid-year convention was in San Antonio.  I flew in, immediately called Balty, “I’m up the road” after I registered in hotel.

Balty instantly recognized my voice, “Monette, hi; I’ll hurry this wedding rehearsal and be right there!”

The hotel lobby had open seating. As we were seated, Balty ordered “two glasses of your finest wine.”

He raised his glass and began singing to me. Balty had a deep melodic voice; he sang in Spanish.

Balty did not lower his voice; crystal wine glass held high, he sang. Not to a person seated a few feet across from him.  Balty sang as if he was singing to a congregation. True.

Stunned, I watched others watch me before I relaxed, listening. When Balty finished, he raised his glass higher, toasted me.

I leaned across the small table, whispered, “I don’t understand what you just sang. It sounded beautiful.”

Balty laughed, “Monette, I sang a love song to you.”

I blinked hard.  No words.  A. Really.  Hard.  Blink.

Balty smiled, “I sang this song to thank you for all you’ve done. I sang so you will always remember this moment.

I mumbled soft, “I’m sure I will …”  He kept his crystal glass raised until I raised mine; we toasted together.  I said, “I will always remember.  Promise.”  He nodded, proud.

As we dined, court reporters trolled and stopped to chat at our table.

(Balty wore a solid black shirt. I watched Balty remove his white collar the moment he entered the hotel. I teased him about being off-duty.)

Bill Weber was incoming NCRA president. His board of directors had driven into the Hill Country to film a movie for his induction.

I proudly introduced NCRA directors, many wearing country overalls, to “the man who raised $10,000 with spaghetti to purchase CART equipment.”

Every court reporter thanked him. Oh, how Balty laughed and smiled. His eyes twinkled; he enjoyed every moment.

Hours later, court reporters stood at the elevators waving good-bye to my friend – their new friend Balty, B-a-l-t-y, he would spell his name.

Balty waved – waiting for me to get into an elevator. I waved – waiting for him to leave. And we met more people at those elevators.

He and I waited for the other to turn.

We spent hours -hours- at the elevators talking, laughing and having great fun as I introduced Balty to many friends.

Court reporters still comment on that moment when they see me.

When diagnosed with leukemia, Balty was optimistic.

I’d phone his private cell phone; he’d answer, “Hi, Moe-net!”

I could hear Spanish in the background, and he was frequently in a southside clinic “waiting to be seen.”

Once I joked that he’d spent more than 50 years visiting hospitals – perhaps he could get an appointment.

Softly Balty said, “Monette, I’m with my people; this is where I want to be.”  Ahhhh.  Yes.  Mea culpa.

I encouraged Balty to record his memoirs.

I wanted one tape for the church and another detailed version for his family, describing historic, momentous events he transformed.

I teased him that he should have a glass of red wine.  He should sip, sit, talk. I knew his family would want these tapes.

We kept in touch as Balty rounded the last corner of his life.

I would phone his cell phone, and we would laugh and listen to the other.

I always had his name on my to-call list. Each Monday, I put his name on my list.

His last Sunday, April 30, 2007, I had phone in hand dialing his number that afternoon when I was distracted to a family moment. I put the phone down.

I knew I would find the time to phone him. His name remained on my list.

I did not know that Balty recently left his archdiocese apartment.

Alone, he checked into hospice.

I did not know he had few visitors.

That Sunday he “snuck out to a Mexican restaurant with his family; nuns looked the other way.”

Later, he watched Spurs basketball on TV – they won.

Monsignor Balthasar Janacek died that night, 80 years of age.

I learned from his family, “When the nurse checked on him at 3 a.m., he was cold, talking in Czech.

A little while later he was speaking in English to his mother. He said, ‘Mom, I don’t think I am going to make it.’”

Balty’s card remains in my wallet. I haven’t been able remove it.

I now live with mindful regrets that I’ll never be able to write his name on another call list.

Oh, he was proud of CART providers and captioners, our skills, how we help people. Balty was our biggest fan.

I want you to know this about Balty. He was special to so many people for so long.

I believe that Balty Janacek is greeting his family, friends, and strangers with a peace sign, spelling his name, sharing laughter and beautiful song.

                    About Monette Benoit, B. B.A., Paralegal, CCR, CRI, CPE, CART Captioner, Instructor, Public Speaker, Consultant, Columnist: Since 1990, Monette is the multiple-title author of books & Purple Books test prep. Co-author, Emmett Donnelly, earned his B.S. in English; languages, Latin, Greek, German; sciences; and his M.Ed.- working with SATs and ACTs for decades.

Monette, an experienced 35+ year court reporter, has taught multiple theories, all academics, speed classes, and 225-homeroom within NCRA-approved schools and community college. Daughter of educators, Monette understands challenges in our multi-faceted, growing industry.

In 1993, she CART captioned for a Deaf mass, San Antonio, Texas. Wonderful opportunities presented from Big D, Little D, Oral Deaf, HOH – special moments.

Monette Benoit has worked with thousands of professionals, students, instructors. She’s worked to create new court reporting programs, worked with federal grants, assisted instructors in developing curriculum for in-class and online students. Years ago, she was named the Court Reporting Whisperer by court reporting students and reporters.

Her confidential tutoring, coaching, has assisted thousands to advance with specific, custom-designed guidance!

Monette’s Musings is an informative, motivational blog for busy individuals seeking to create success –and– to enjoy this special path. Monette’s goal IS your success.

“Purple-Up” to Advance Skills. Pass NCRA and State exams the 1st time with Purple Books Sets.

Retesting = Pricey. Purple Books: “Done in One” 98% successful pass, evidenced by thousands of students, novice and veteran professionals who pass NCRA’s RPR, State CSR, and NCRA RDR, 30+ years. Testimonials, Details: www.CRRbooks.com.

  An American RealTime/Captioning Services, LLC: www.ARTCS.com Monette may be contacted www.CRRbooks.comMonette.purplebooks@CRRbooks.com   Blog: www.monettebenoit.com

 

25 Apr 2022

You All Start In CART Now, Right?

You All Start In CART Now, Right?

~~ Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR
By Monette Benoit, All Rights Reserved

An invitation to join friends (each working in college student services) for lunch with their colleagues began with introductions. I selected the restaurant, away from busy “spots” as many were new to this city.

While chewing my sandwich, a college disability coordinator, asked, “Monette, you’re a court reporter, right?”   I nodded.

“Monette, you’ve provided CART (Communication Access Realtime Translation) a long time, right?”
I nodded, still chewing my food.

The third question was the stun-err-roo when a woman seated at our crowded table asked, “Monette, (long pause) all court reporters ‘start’ in CART, right?”

I blinked hard and looked to my friends. They gave me a blank look; I sensed this topic had already been discussed prior to this gathering.

I did not nod. I sipped my tea, tipped my head. Thinking. Thinking.

The professional then said, “All court reporters start in CART now, right? That’s where they get their training, so they can then go into court and get other good work, right? It’s a simple question.”

Oh, Lord!  My simple lunch was now halted as each person awaited my reply.

I worked to not appear stunned – now wearing my court reporter face that we know well.

I replied with a question – asking if each person is familiar with CART.

I was thinking how to answer a simple question that did not appear to be simple to the individuals waiting for my words.

And I felt they knew it was not a simple question, too, due to the manner it was asked, and the complete silence at the table.

“We want to know if this is where all court reporters now begin their work? It’s the place to start now, right?”

Again, I looked to my friends.

Not one person offered any words to assist me. Nope. I was clearly on my own.

Slowly, I shared, “Our realtime skills now afford court reporters, CART providers, and captioners multiple opportunities. Many professionals work in multiple venues. We are trained with specific skills, earn certifications, attend conventions …” No one was eating now.

Then they began to share, “We have found that the CART individuals now providing CART for many colleges and universities are clearly learning how to.”

I did not ask the name of companies or individuals providing CART captioning.

This gathering was not a continuing education seminar. Nor did I want to miss the opportunity to share the wonderful services we do provide, 24/7.

I also did not ask the “visiting professionals” the questions I might have asked my friends.

I wanted to ask if they or their schools had gone with the lowest bid and was the work provided by individuals who have completed court reporting school.

I watched my friends who had invited me to this gathering. (They schedule CART captioning for their students.)

I know that a few, perhaps, had been paying experienced CART providers and now are permitting students to provide CART to earn school credits.

Since that discussion was not tossed onto the table, I decided to avoid that scenario entirely – unless it was brought up.

In another forum or within a scheduled meeting, those questions – might have been appropriate.

This was still the light, breezy lunch in a quiet location (their words) “to get away from work and work topics” – yet, this was gifted to me.

Part of me wanted to say, “Okay. Bring it on. Let’s go there. Amplification? Microphones? Where? On professor? Near the student? Near the person hired to capture words for realtime display? Acoustics? Classroom or auditorium? Prep given to CART captioner? CART provided over net? Using what? Have you ever asked the CART captioner if they need anything to provide their services?  Does the consumer wear a hearing aid?  Cochlear implant?  Is rough ASCII provided at end of class -or multiple days later – as may be requested by someone not experienced…?  Is CART captioner able to communicate directly with consumer?  Is the verbatim text for one student or many?  Laptop or overhead projection?”

Oh, I had questions.  Multiple.

I decided not to defend our work or to ask the above multiple questions. I was not their lunching CART consultant that day. (If you disagree, I wish you had been at that table.)

I know that many “coordinators” working in student services departments answer to others – yet, others are often not part of student services. Having worked in a (very) large college and private schools, I know there are often many “chiefs” – not just one.

I succinctly shared that we provide onsite and remote services. Communication with the student, scheduling department, instructor, student, and CART captioner is essential. Then I smiled, picked up my sandwich, and continued eating.

Were we done?

No.  (Darn.)

Several individuals began to discuss their “multiple problems” and “CART beginners” they are working with now as they were still “convinced that this is where all court reporters now begin their work.”

I listened. Continued sipping my tea.

When I was again asked for my thoughts, I did not sigh. I did not roll my eyes.

I asked each person to write down the NCRA, National Court Reporters Association, web address and also to contact their state court reporting associations.

In unison, they replied, “We’ve never considered doing that.”

I asked that they “remember that we – court reporters, CART providers, and broadcast captioners – are trained with outstanding skills and discipline that might knock your socks off if you knew what we lived through each minute, each day to prepare us to share our professional work.”

Then I was asked if I knew where they could get cheaper notebooks “for our transcribers, students, who write on carbons for other students.”

My reply? “Nope. Can’t help there.” Then I put more food in my mouth.

When the waiter brought the ticket, several lunches [sic] gave me their cards.

As we departed, I calmly walked to my friends and quickly pinched each person.

I said, “Gee, thanks. A simple heads up or any assistance to avoid me holding a court reporting – CART captioning seminar might have been nice.”

They howled and said, “Monette, this was what they needed to hear – what we all needed to hear. Maybe you could write an article about this, so court reporters know that we, disability and student services coordinators, find there to be such a large difference in skills among the CART writers. That’s all.”

Yes, I pinched each again, maybe harder than the first pinch.

Ah, when we are enjoying a casual meal, a relaxing moment, our work may still become an opportunity for education and advocacy.

One of my positive takeaways, which I did not share with the individuals, was that I was impressed they knew the word “CART.”

They did not say “captioning” as in days of old.

Though I would have liked to have heard a positive comment, they were aware that the colleges were providing this “service” because we have to, per law…  “And there’s that,” I avoided saying.

Alone, I focused on the advocacy of all our years of work and thanked the Lord that the lunch was over. Oh, yes, I did.

—- Monette, named the Court Reporting Whisperer by students, may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

 

 

01 May 2020

Deaf Parent; Incarceration; What Would You Do?

Deaf Parent; Incarceration; What Would You Do?

~~ Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR
By Monette Benoit, All Rights Reserved

What would you do if someone you love is charged with an alleged crime?

What if a family member is handcuffed and quickly removed from your home -without any notice?

What would you do if you are unable to hear?

What would you do if equal communication offered late in events is not the mode of communication that you need?

Would you raise your voice, scream – or would you bow your head, not wanting to upset anyone?

This story is true. As I write, many individuals are unsure where the allegation, legal process will end.  And when. And what will remain on a minor’s record… cha-ching (my term).

Let’s say charges are read to the parent after the minor has been arrested, handcuffed, removed from the home, seated in a squad car and charged with an alleged offense.

As police explain details, the parent has to stop the officer, leave the room to get the hearing aid… one that was “off-duty that late hour.”

The hearing dog had alerted the parent to heavy knocking on the door.

The child is driven off into the night, without a parent, without full communication with legal counsel, then the child, minor, is incarcerated.

Stunned and shocked as the parent, your world has now changed.

If you are unable to hear, will you stomp to defend your loved one, or will you make nice to avoid upsetting anyone – anyone who may bring your loved one home – one day or one moment sooner?

Let’s say this experience is your first one within the legal system.

You never visited anyone in jail. You don’t know any attorneys.  Your child has never ‘been in trouble’ – no records.

Now, to begin communicating with your child, you have to be cleared through security, counselors.

Now, your hearing aid is on-duty; you focus to understand each word, which is a struggle at best.

You hope for early release – a new term in your world.

Also new: Will your minor be tried as child or as an adult?

Most likely you will not qualify for free attorney aid; legal counsel is required you are told. The paper also stated this when you are unable to read the person’s lips through the thick plastic glass.

Your reaction could be “This can’t be happening!”   It can. It did.  It is.

Attorneys requiring compensation, often substantial fees, will need to defend a minor incarcerated without bail.

Also new in your world: Minors are not granted bail. Oh?  What will you now do for attorney’s fees for an alleged offense?

Let’s say there’s no prior history to prepare this family.

If this is not your family, perhaps one could think “this is our legal system; it protects all of us.”

But what if your child is placed behind secure walls, visits are limited. No physical contact is permitted.

Detainees are required to earn points to earn rights.  Your child must earn the right to communicate with you – the person with hearing loss.

All communication is shared behind a wall with a small metal circle, thick dark screen.

If you rely on hearing aids and read lips, your opportunity to ‘hear’ is drastically reduced. No one at ‘jail’ will interpret and assist you.  “We can’t,” you are told.

As you struggle to understand words, learn details, to check on your minor, and to learn about the legal process and allegations, what would you do if you could not see the lips of your loved one or hear each word – or some words?

As court reporters we know that fact-finding trials are held. But when a person is held behind a wall, what then?

I know Deaf prisoners in San Antonio – all prisoners often live within a horrible world in jail.

Deaf prisoners cannot be mainstreamed. They cannot hear anyone behind them, so they, Deaf, deaf, HOH, lose the ability to defend themselves.

Deaf are typically mandated to infirmaries. This may appear fine for hearing, but deaf are now constrained to a tiny area. Social contact is limited.

One of the greatest gifts people can give deaf (and deaf community) is to visit deaf prisoners. Deaf are isolated, alone. Alone. A lot.

If your loved minor is detained, they could be placed into foster care – an option decided by the court.

If the parent is deaf or has a hearing loss (aka: hearing impaired), trust me, the parent worries about losing rights to their child because of the parent’s deafness.

Yes, it does happen. Is it fair? No.  Hell, no.

Deaf parents have lost parental rights “in the best interest of the child.”

If that child is not able to fully communicate with their parent, then that child experiences further trauma.

This CODA child (named after an international group called Children of Deaf Adults) will know the parent’s visit is approaching and that communication is limited prior, during, and after each limited noncontact visit. CODA children grow up fast – they say.

Legal facts will unfold with time – but not fast enough for the parent and loved one – in a country where everyone is innocent until proven guilty.

Stress will ripple to others involved and exacerbated because of the parent’s hearing loss.

Powerless, frustrated, scared may now describe you.

Scarred may describe the minor. How will these events affect the minor’s future life?

Limited visitors, who are approved in advance, can be removed at the discretion of parole employees and counselors.

Only attorneys and clergy are exempt. Visits are limited to two a week. Detainees have new rules, regulations.

If the parent has a hearing loss, how does the child share this new bewildering world that has few privileges, mandatory lights out, few books and pencils (if any), and permits only limited communication?

During visits, if you are hearing-impaired (self-described term) contact is further limited.

You also notice that everyone else, including the hearing, is finding communication a challenge with the old-darkened screened circle.

And if a hearing is held for your loved one – perhaps an odd word for the parent not hearing – and if the room does not have assistive listening devices, CART, or a sign interpreter, if needed, communication is again limited.

When ‘this’ parent with hearing loss requested assistance, the parent was informed only “a sign interpreter could be supplied.”

Great, but this adult does not communicate -using sign language.

Since no law states a parent need be present for legal proceedings of his or her child or police interrogation, this will be a huge shock, too.

Will your loved one know when to volunteer information – or – perhaps will your child simply shut down, alone, isolated, and in fear?

If the fact-finding trial has evidence to move forward, perhaps the next phase is a jury trial.

Or, will a plea bargain be accepted because of earlier facts?

Attorneys cost money, incarceration is bleak. Decisions are often made on these factors. Trials take time; trials are pricey.

I was a court reporter in Miami’s juvenile public defender’s office many years ago, and I am still amazed by the information I reported and witnessed.

So, are you at the mercy of the legal system, the court?

Would you “bite your tongue” to avoid stirring any problems, hoping your loved one comes home one second sooner?

Will you struggle to remain un-angry [sic] knowing that if any person involved in the legal process takes a holiday or a sick day during the process, this will cause further delays, postponing justice.

And if an experienced juvenile lawyer says this “is a zoo,” what would you do?  Really.  What.  Would. You. Do.

I wrote to the parent that I was outraged CART (communication access realtime) captioning was not being shared.

I requested permission to write this article in my NCRA  ‘JCR’ column.

The parent, in response to my “how are you,” replied with details and “Thank God for warm furry things that sleep in your arms, snuggle.”

As I finish writing this article, the hearing was delayed – again.

Facts surrounding the alleged incident were shared again, claiming this was a “minor event” – a repeated fact officially shared for many weeks now while the minor remained incarcerated.

And if your child was incarcerated well over one month, including Thanksgiving Day with no visit — and Christmas — no visit — without the ability to fully communicate with his or her parent, and the parent with hearing loss is praying, praying, praying, I ask you, What would you do?

—- Monette, named the Court Reporting Whisperer by students, may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

 

01 May 2020

CART Captioning, Sign Language, The Library, Emmett, Another Typical Day For You, Right?

CART Captioning, Sign Language, The Library, Emmett, And Another Typical Day For You, Right?

~~  Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR

By Monette Benoit, All Rights Reserved.

This sunny, cool Saturday in January involved a trip to the San Antonio library.

My father, with cancer, enjoys listening to books. He rents audio books and purchases library cards to expand the selection, so he can listen to books.

This man, with a deep educational training and medical background (social worker, medic, psych work in the Army and worked to develop the ‘new’ Vet Admin psych department in Houston) will not dwell on his illness.

He continues to volunteer in the local E.R. assisting triage nurses admit E.R. patients before he revamped the entire E.R., so “they could more efficiently assist E.R. patients waiting for hours – ‘and’ the wonderful nurses – working to assist everyone.”  (Oh yes he did…)  And the nurses loved Mr. Emmett.  He called them “my girls.”  I would gasp each time.  “Dad, women do not like to be called ‘girls’ by anyone, especially a man.”  The nurses would smile and laugh, “He CAN.  We like it when ‘he’ calls us that.  We do.”  I always stood silent, staring direct to my father who insisted I never permit anyone ever to call me “a girl” in my adult life.  We had us a father-daughter moment each time this conversation occurred because he would smile and the nurses would laugh – having ‘their’ moment.

After his E.R. revamp (he created spreadsheets he showed me, designed the “efficient flow”) the hospital then terminated this volunteer man (really) and hired two full-time people to run their “more efficient” E.R.  (Oh yes they did.)

Then, hospital asked Emmett to ‘stay’ — Emmett refused to sit at the hospital front desk answering questions directing people to the cafeteria, he told them – and me.  Oh yes he did.

Emmett then created a confidential position in the hospital as a “patient – nurse advocate.”  Only the hospital CEO knew… CEO created new nametags for he and Emmett with ‘football’ favorite teams.  Each proudly wore their unique tag listing the football team and their name’ when inside the hospital. (“I like helping people,” Emmett frequently shares. “And I want to help others who are less fortunate or in need. I have to get on with my life. Busy, busy, busy, that’s me.”)

Doctors recently told Emmett Donnelly they are unable to explain why or how he is here since 2002.

He was told, quote, “Go on, live your life; we can not explain this.” The lead specialist then shook his hand.

We, his family, live white-knuckled, moment to moment; Emmett lives adventure to adventure.

And Mom?  She has ‘upped’ her praying, she says — eyebrows raised to us.  Yes.

The library trip was way up on his list, so Dad could borrow my card tapping a larger audio selection.

Who says no to this request? Not moi.

After lunch, we drove to the library, updated records, I was handed an updated library card.  I handed Emmett my card for his key ring.

Emmett’s eyes lit up; you would have thought he’d won the lottery.

Immediately, he headed to the computers.

During lunch, daughter answered father-questions to include books daughter is reading.  This was an ongoing conversation my entire life – from the man who took his only daughter – sans his three sons to the library each Thursday.  Every. Thursday.  Our. Evening.  Then, we often went for ice cream.  “Those who do not read are condemned to live but one life,” I learned at a very young age from Daddy.

Back to lunch – as daughter answered questions and we sipped our wine, father wanted to share an author he thought daughter should read. Hang in here, I’m getting to the fate, luck, serendipity, blessings.

Emmett knelt on the floor in front of computer.

I sat on a child’s seat as father typed John Dos Passos for daughter.

Daughter typed Nigel Tranter for father. The computer displayed ‘author unknown’. I gasped. Nigel Tranter has written over 90 historical novels; I was sure I had mistyped.

The lady to my right leaned over, “excuse me” – knowledgeably sharing how to access the city terminal.

“Oh,” was our father and daughter response, communed in perfect unison – in realtime.

Emmett and I politely listened; then she volunteered, “I come here all the time. I’m finishing my degree online.”

I stepped back one step knowing Emmett, high school guidance counselor and adult career counselor for decades, historian, grammarian, master’s degree in education would bite the hook. Oh yes he did – quickly.

The lady volunteered, “I come here because I have a visual problem.”

We nodded, listening; she shared more information – then she included her child has special needs.

(My mother has a master’s degree in elementary special education – certified in two states; I was raised with a sibling who was labeled ‘always’ as special needs. We know code.)

I asked if she was familiar with Jaws (software assisting blind), she nodded, ducked her head, smiling.

As she spoke, I thought I saw itmotion; I watched as she placed her right wrist over the left wrist. Yes, I have seen that before.

Sonya (not real name) is new to Texas, her daughter is deaf-blind.

Once she shared this information, I asked a question about sign language – watching her wrists.

Sonya replied, “Yes, I sign.”

Then I went for the answer to the big question, “ASL certified?”

Sonya ducked her head, smiled, replying softly, “Yes, Level 5.” (5 is considered ‘master’ ASL level in many areas.)

In one fluid motion, I stepped forward, extended my hand, introducing myself as a court reporter and CART captioner who works with onsite and remote sign interpreters. She burst into laughter; I too busted-out laughing – in the silent library. (Another realtime deaf-moment within my world.)

Everyone in the library turned and stared – until we -in unison- stopped our outburst of laughter.

Emmett stepped back two steps (for privacy).

I asked if Sonya needed assistance, contacts; did she need people to help her family?

Sonya shared personal facts; I listened, then detailed people with whom I have worked in places she mentioned, and we laughed.

Again, librarians and others stared. Together we stopped laughing; we blinked in unison, smiling.

I asked about her deaf-blind daughter; Sonya shared daily multiple challenges.

Sonya and I covered a lot of ground – fast.

I gave her my business card for All ARTCS, Inc., All American Real-Time Captioning Services, Inc., volunteering to email names, services I knew would help Sonya’s family.

Sonya giggled, then shared her knowledge and skills of ASL (American Sign Language), HandSpeak (www.handspeak.com) and Cued Speed (www.cuedspeech.com).

We breezed through multiple methods to communicate, CART (voice to text), sign interpreters, transliterators (sign to voice), how she handles hospitalizations with her child admitted into pediatrics – communicating with medical professionals and parents with children admitted on her child’s floor – where once one hears there’s a deaf parent or deaf child in the ward, deaf and hearing children quickly sit together on one bed signing away, happy, content, communicating. Softly we giggled together.

A librarian soon hovered four steps away; I frowned at him.

Sonya stated her computer time was up; we had to “step away from the computer.”

We laughed softer, and I listened as Sonya shared specific needs.

In realtime, I was able to further digest, filter, network and share information to help with sign, deaf-blind and CART information, relevant facts – due to many blessings of this occupation and my passion.

I gave Sonya the name of Deaf Link, Inc. (They helped Texas Katrina evacuees with onsite, remote interpreting for six months) for her interpreting needs or possible future employment (herself Level 5).

I shared how I met a deaf PGA hotel employee in Phoenix now living here, working with Deaf Link, married to an employee within Deaf Link. Mike Houston, Deaf, is expanding his goal to open international children’s deaf golf camps.

Sonya giggled; she ‘got it’ (that instant deaf-connection).

I told Sonya about Frances Dobson within the United Kingdom who has the most accomplished resume and skills of anyone I’ve ever met with reporting and deaf-blind talents.

I shared articles I had written for my NCRA Journal of Court Reporting column.

Sonya asked if I would email all information to her home, so she could use assistive software, adding, “My daughter will be so excited! She loves computers, too!”

Then I commented about her ‘wrist holding the other wrist’ when she first spoke.

Sonya smiled, “Yes, I have to do that – otherwise I just sign.”

I nodded and thought about the court reporters who find fingers tapping on their lap or steering wheel. Together we stood within the library and giggled softly.

As I said good-bye to Sonya I knew this moment, with my new friend, would benefit both she and her deaf-blind daughter. I welcomed her to Texas. My father had his new library card; Sonya had new facts, information.

I am never, never surprised where or how our skills, knowledge of facts involving CART, sign language, deaf and deaf-blind information can open vast new paths for so many.

Leaving, Emmett quipped, “Well, just another typical day for you, right?”

We laughed, and I looked to Sonya – standing in the library alone, waving.

Eyes bright, her smile big, I signed my departing message to Sonya, so I would not disturb anyone within the San Antonio library on a Saturday afternoon.

Fate? Luck? Serendipity? Blessings? I know. Now you decide. You. Decide.

—- Monette, named the Court Reporting Whisperer by students, may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

 

11 Apr 2020

Greater Expectations, Chasing Rabbits, That Dog Can Hunt; Court Reporting, A Surefire Path

Greater Expectations, Chasing Rabbits, That Dog Can Hunt; Court Reporting, A Surefire Path

~~ Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR
By Monette Benoit, All Rights Reserved

Replies continue to arrive and percolate from my NCRA, National Court Reporters Association, JCR column “Great Expectations.”

Each day I listen, process and filter information from students, court reporters, and CART captioners regarding court reporting and my tutoring services.

Much current discussion is now at-hand concerning how others view our work. We are experiencing changes in expectations – shifts – from large companies working with broadcast captioners and CART providers (CART captioners), DR (digital recording), and ER (electronic recording) companies working in courthouses (and other locations). And we have shifts in contracting, each affecting all areas — as I see it.

Recently, I returned the call from a student. She has been in school for over four years. With much emotion (my phrase, passion), she shared her world. I asked a few questions, including whether she readback (her steno practice, drills, tests).

She replied, “I do not like to read back or see my errors. I do not like to focus on my errors; I have to move forward.”

Respectfully, I howled with laughter.

When I could speak I softly said, “You might see yourself profiled in my JCR column.”

She paused for only a moment before assertively replying, “That’s fine! So, are you going to tell me how to do this or not?”

Immediate laughter exploded, in realtime, from moi.

After a long silence on her end, she began to laugh, too.

When we ended the call, a very different conversation had evolved. We had what I call an “accountable dialogue.”

I wished her all the best in her court reporting studies; I did not think I would hear back.

But the next morning I received an e-mail, “I’m ready to begin! Let’s get started! I realized although I’ve been in school a long time, I have much to learn. I want to be a success in this field and will do whatever you suggest to make that happen. What am I mainly looking for?”

I replied, “…Accuracy.”

She sent a lengthy e-mail ending, “What am I looking for when grading my tests?”

I replied, “…No errors.”

Her motivation now is “graduation, employment!”

She is a successful and a wise person; I hear it, see it in her e-mails.

As an afterthought, she casually shared she has a bachelor degree when we next spoke. In Texas we might say, “That dog can hunt.”

That same day, I spoke with an official realtime court reporter who has worked more than 25 years with technical daily events within her courtroom.

Then she shared that she purchased every book “out there” and attended “every seminar out there.”

After attending a seminar, which changed her “entire” theory, currently, this ‘realtiming’ professional with 25 years experience in the courtroom, is unable to realtime.

Her quest is now “to undo all I’ve changed, so I can realtime in court again.”

Her motivation now is “fear of ER/DR in our area!”

I have great respect for each of these ladies, their stories and their reaching out.

Reaching out takes courage.

While I worked with the student and the official, we focused on details and moved forward with new goals – a new vision – to ensure arrival where each truly desires to be – in short, my words here, where each wants to land with a specific skill-set.

I see similarities working with this student and experienced official court reporter.

Each is sharing facts that I have heard multiple times.

Each repeatedly shares she feels ‘bad’ about where they are now.

When I shared with them that I might write this article because it continues to nudge me as a CART captioner, court reporter, instructor, and tutor, each stated that she felt “bad” for the other (the student felt bad for the official; the official, for the student).

And each said, “If this helps others, sure, go for it.”

So I am.

From my seat I see a student who does not want to look back to see her errors while an experienced successful court reporter is reaching out everywhere to perfect her writing.

I opined with the reporter that she’s like an eager individual in an ice cream factory with too many choices since she has each book, works with each book, then moves to a different book.

The reporter replied, “Too many flavors. I don’t have that problem with shoes or clothes! I’m a train with the switch broke. I’m frozen. I know once you put me on the right track moving forward I’ll be like the Little Engine that Could. I think I can. I know I can… even if uphill!!”

We selected a book of her choice, moved her away from an entire new theory while working on-the-job in court. We are also creating a custom CAT dictionary, so she can realtime – at work and in her court again.

This lady is a success.

With years on the job as an official court reporter, her goal to perfect skills – determine this to be a fact.

And, yes, she is nationally certified with multiple certs. I believe, “That dog can hunt.”

How does this relate to greater expectations?

The student desires “good” notes (or “notes just to pass that test”) now and admits she has far from perfect notes.

And yet she wants and needs to forge ahead.

The official, in an attempt to write perfect notes, began darting in multiple directions before she settled down to learn a new theory?

Can one learn a new theory in court, full-time, each day after having a dictionary completely changed to achieve that established goal?

All court reporters understand that transcripts must continue to be produced while advancing skills for her/his future while working in the courthouse, for a judge, attorneys, all involved parties.

Can a student move forward without accuracy and speed ability -while- unable to transcribe accurately?

All court reporters, students and instructors understand when students say, “I have to get out of school.”

While writing this article, I took a call to my office.

The caller defined herself as a “former educator.”

She asked me questions “about court reporting training, time-on-task hooked at the hip to that machine 24/7.”

She added, “At the school, I think they are chasing a lot of rabbits.”

I thought about the student writing (4+ years), not wanting to correct errors.

I also thought about the experienced official (25+ years), darting through multiple books and a new theory.

And I saw a tie-in for the student(s) and court reporter(s) and for many of us.

Are we chasing a lot of rabbits to achieve our goals?

Or, are we focused on specifics with realistic deadlines while fearful of changes – shifts – that have come -or- will be here if we don’t achieve that goal?

I listened to the former educator, and gently replied, in part, “This skill is unlike any other. It requires mastering to be successful. Individuals entering this profession and this schooling with knowledge that the pass rate is 95% (or above) in court reporting for each speed class must know this schooling and occupation have a bar of excellence very different from other professions.”

Then, I shared this topic with a sign interpreter after she expressed stress and frustrations within the interpreting world.

The sign interpreter, terp, encouraged me to stay away from stress while working.  (Yes, I softly laughed at the reply.)

I replied, “From your lips to God’s ears – and to God’s sign interpreters – may it be so.”

Regarding the tie-in and you?

Could someone say, “That court reporter or court reporting student can hunt?”

Are you chasing rabbits with greater expectations?

I see a surefire path that this shift topic and expectations are percolating with students, instructors, judicial and freelance court reporters, and CART captioners.

We have great passions and great skills.

Communication is a powerful tool, and I am honored to be among you.  Merci.

—-Monette, named the Court Reporting Whisperer by students, may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

07 Apr 2020

Simple Silence; Have ‘You’ Ever Heard Sound; Oral Deaf Friends Meet; Silence is All I Know…

Simple Silence; Have ‘You’ Ever Heard Sound; Oral Deaf Friends Meet; Silence is All I Know…                                 

~~  Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR

By Monette Benoit, All Rights Reserved.

 

I want to plant a seed; simple silence.  Silence is powerful. I have Deaf friends (their term) who would not change their deafness. They embrace their world.

A special memory was created when I introduced two people who have been deaf since childhood.

I met each through my CART, communication access real-time translation, captioning work. They did not know each other and wanted to meet.

I met my friends for Sunday morning lunch (I called it ‘breaking bread together’) at a golf country club.  I was a club visitor.  Separately, each spent much time on the golf courses with their families.  This was a comfortable environment for them.

While ordering food at the counter (which was then delivered), one friend stood with his hands tucked in his khaki pants pockets, shoulders back and down. He was reading our lips.

My other friend, the young lady, had her hands on the counter, and was reading the menu and watching our lips.

She and I were signing (ASL, American Sign Language). He does not sign; refuses to learn; he is oral deaf. I knew sign language before she –and taught young lady first signs before she enrolled in ASL classes.

Because he refuses to learn ‘any’ sign language and is vocal (yes) about this – (very professional job, technical work) -, she and I signed – to each other – playfully, no verbal communication.  Friends (can) do that… Yes. And we did.  She and I laughed.  He did not… which made ‘it’ that much funnier. Great culture, rich deep – it ‘was’ funny, for us – soon, he was laughing, too.

My male friend said, voice a tad louder than might have been for the Sunday country club, “Have you ever heard sound?”

I stepped back to watch this communication.

The young dude taking our order gasped; golfers stepped away.

She voiced, “I don’t think so.  I don’t know.”

My friends looked to me, paused, and smiled ‘ear to ear’.

My male friend paused, his two hands in his pockets, “I have no sound.  Nothing!  Never heard sound.  Did you?”

She, still signing to me, voiced, “Maybe. I might have. I do not remember.”

Within the restaurant and outdoor patio, mature “bruncher” (my term) adults were seated at little round tables wearing tennis and golfing outfits.

Individuals now were ‘frozen’ (similar to within a photograph) – their food and fork suspended midair. Everyone clearly heard this conversation about sound.

Everyone, many with raised eyebrows, waited. No one – and I mean ‘no one’ – moved. I softly giggled and returned my attention to my friends.

My friends wrapped up the conversation, “I wonder what sound is like.  Silence is good.  It’s all I know.”

The counter-dude had not spoken to my friends while they ordered their lunch. He – as too many – spoke to me, asking me what they wanted – after my friends had spoken their order – yes – to counter-dude.

Yes, I worked to change that.  My friends handled the situation. How?  Per their request, I ordered. They gave me ‘that’ look; each stepped back – eyes cast downward for a moment.  Then, new friends, they began a new new conversation.

I glanced behind me one more time.  (Court reporter reaction, perhaps?)

People were now eating; yet there was no conversation in the room or patio.  There was complete silence.

People worked to avoid eye contact with us.  I remember the moment well.  And I ordered a glass of wine (just before noon on Sunday), which I slowly sipped, watching the moments unfold in real-time as my two friends shared, confided, laughed, and we each enjoyed this time together.

Why am I sharing this special memory?  I believe court reporters are sensitive to sound.  It is, after all, our bread and butter.  Deaf friends have asked, “Is there technology to accurately help me do what you do?”

I slowly shake my head with a smile, “Ummmm, I don’t think so.”

The reply, always, “Me neither; I just wanted to know.”  I am surprised how often this conversation evolves.

Another conversation evolves with court reporters and students while I coach and tutor, help students and professionals prep for national and state written court reporting examinations with Purple Books.  I am repeatedly asked, “What are you listening to?”

When I inquire why this is being asked, I hear, “You are very quiet when I speak. Do you have your computer on?  Are you doing something else?  Do you have music playing?” I am surprised how often I hear these words.

I reply, “When I work – court, depo or CART – I am listening.  When I am teaching, coaching, I am listening.  This is what we do well. My computer is not on, so I may focus. There’s no music.”

Then I pause for the follow-up, which is sure to follow:  “What do you have in the background? Fish tank?  Fountain?  What do you have for sound?”

I reply, “Silence.  I have birdfeeders outside. Truly, that’s it.”

Individuals with severe hearing loss (there are degrees) or profound deafness may not have sound.

Silence is powerful.

Is that one reason we are comforted walking into church? Close church doors, and you may not hear external sounds.  Open those doors, and the world instantly changes.

When people arrive at my office or home often silence is a topic.  Adults pause, “What is that?  No sound?  It’s so silent.  I can’t do that in my world or home.”

And some add, “I hate to leave; it’s peaceful, quiet here.

Teens comment, “What?  No TV, music?  What’s up with that? It’s too quiet. Why?” Teens shrug, hands in the air, gesturing their thoughts on ‘no sound’.

Frequently, in the next sentence, individuals say, “I like it; it feels good” – or – they say the complete opposite, “I need something in the background; I could never do that.”  (There’s not much middle ground on this.)

Again, the topic of sound – or lack thereof – is introduced.

In 1993, when I opened my CART captioning “headquarters” within a sign interpreter’s business, I feng shui-ed my office to see if it would generate more revenue.

Hearing and deaf trolled through and parked in chairs, sharing, “It feels peaceful.”

Maybe having been surrounded by music and sound as a child and adult created an opportunity for my choice.

My mother, a special education elementary instructor (certified in two states) and music teacher with an associate’s degree in opera, plays approximately seven instruments.  She always played an instrument or brought one home to practice for class lessons.

Her mother, my grandmother, was a piano prodigy who formed her own orchestra in Corpus Christi, Texas.  Each musician had to play a minimum of four instruments. My grandmother was also a court stenographer.

I grew up with a lot of sound.  The day that astronauts landed on the moon, my family was traveling and camping in a pop-up tent trailer.  We were in El Paso, Texas.  My memory is brutally hot – no air conditioning or TV.

That day, my youngest brother, Kevin Drue, bought a (cheap) guitar.

In that heat El Paso (with no trees in sight), Kevin sat on a barbecue table.  I listened as he taught himself to play guitar in that unbelievable heat.

Several hours later Kevin was pretty darn good.

And I married a man who played guitar – a lot.

The younger generation?   Yes, music (and video games) are played – a lot.

Often court reporters have had music lessons prior to entering our profession. This talent can be a plus for students.

Walking into stores now, typically music is now blaring.  Studies reveal that people shop longer (with the air conditioning cranked up – even in cooler weather) when music is heard.

While reading e-mails today as I finished this article on sound, I read that several sign interpreting friends were commenting about a new, just-released CD they are purchasing.

One deaf friend wrote, “What is it?  Country?  Rock?  ‘Sounds’ good!  Ha-ha.”

Silence, in my opinion, is powerful. This is a conversation I have had with many friends who cannot hear sounds.  (Watching – actually staring at – people who “sign” is considered to be eavesdropping as shared with me by the deaf community.) Friends, of all ages who are Deaf, deaf, oral deaf, are my teachers on the subject of sound.

Court reporters, CART captioners, students and instructors are accustomed to listening to rapid-fire, back-to-back words in talk-over conversations.

Often we think, “When are ‘they’ going to inhale?  How long can this pace continue?”

We know people are talking faster in depositions, court, and on TV.  The subject has been documented.

As we round the corner for holidays, adding tasks to busy schedules, I want to remind you to listen to simple silence.  

The seed I am planting here – silence – as gifted by my deaf friends is “hearing the sound of sound.”  I seek to resonate this moment within you.  This is my simple silent wish.

—- Monette, named the Court Reporting Whisperer by students, may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

07 Apr 2020

Mark Cuss Said To The Nymphs: CART Captioning Latin Classes

Mark Cuss Said To The Nymphs: CART Captioning Latin Classes

~~  Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR

By Monette Benoit, All Rights Reserved.

The phone rang Friday at 2:30. “Would you realtime, CART, a class? We need you Monday morning. It started two months ago. Oh, it’s Latin.”

As an experienced court reporter, instructor, tutor, I’m not lucky enough to get math or physics. The university request was for two semesters. I’d get a textbook Monday. I gulped, accepting the opportunity in 1999.

On Monday morning the student arrived, looked at me and my equipment near her seat, and stopped. I wrote on my computer, “My name is Monette. I’ve been asked to help you. Today will be the worst day I write. I don’t have a textbook yet. We’ll work as a team. I promise I’ll get better.”

The teacher began class. I began Latin.

I kid you not, my first day, the start of my first class: Callisto and the nymphs were having a metamorphosis over the birth of Arcas, Juno and the constellations and Mark Cuss (sic) said to the nymphs …

I’ve receive so many requests for information on how to write, how to CART, Latin. I tease: one prefix, root word, suffix at a time, and lots of fingerspelling. And somehow it translates – well, almost.

That day as each student read, translating sentences, learning declensions and tenses, I stroked sounds. When each student spoke Latin, I wrote, “Student Speaking Latin.”

Later I heard a gasp, and my consumer pointed to my realtime screen. I’d written: “Speaking Spanish.” (I had just finished CARTing to two large screens in one large room, five days for a large international Latino convention.)

I shook my head and wrote, “No, I just drifted. It’s still Latin.”

Immediately, in realtime, mortified, I erased those words from the screen.

But she and I got the giggles. Having begun our team building, we were now in the trenches together.

Writing this article, I asked the consumer’s permission to share how I (try to) realtime Latin.

Laney Fox, toes tapping and filled with energy, insisted on sharing.
Laney is deaf, raised oral deaf, and is now learning sign language.

We communicate with realtime, lipreading, sign language and gestures. Somehow it works. At the end of class I give her a rough ASCII disk (verbatim translation) of the entire class. Sometimes I’m reluctant to share it, but we’ve built a strong team communicating with each other and working with the university, instructor.

To provide CART (communication access realtime translation – voice-to-text) in this Latin class, I sit next to Laney with my computer on her desk. We share her text. I point to a selection if a student’s reading. If someone says a word I don’t know, I make a signed hand gesture (usually ASL), and Laney pushes the book to me (we’re sharing a desk for right-handed people; both of us are left-handed). I search for the word, fingerspell it and keep writing.

If the student’s reading from the book, I write, “Reading Latin” and point in the book as the student reads each word. (She likes to follow the class; this is her preference.)

If the student asks a question, I realtime each word to appear on the computer screen. When the professor gives explanations or references, I realtime each word.

Laney makes notes in the text and a notebook and reads my computer screen. As I learn more Latin (actually, sounds), I’m stitching words together. When she’s called upon, Laney translates Latin to English. She answers and asks questions. I stroke Latin phrases.

Sometimes Laney asks, “How do you pronounce that?”
The professor answers in Latin.

I phonetically stroke the word with spaces between sounds. She watches my phonetic translation and reads the word. (I always hold my breath.)

Initially I’d entered sounds in my dictionary when I was preparing to realtime. (I have CARTed to a large screen for St. Francis Di Paola, a Catholic Deaf mass, and various religious, interesting events since 1993.)

Preparing for religious events, I placed sounds with my asterick key, globaling strokes, so when I hit specific keys, they appear as phonetic, English sounds. I now can fingerspell a word faster than stroking it, but when it’s Latin, I have to rely on phonetics.

Sounds help me to help Laney in a Latin university setting at Trinity University.

Laney Fox shares, “Many people think it’s rude to correct a deaf person’s speech. It may be rude for strangers to do that, but after forming a relationship, I think it’s perfectly nice for someone to try to help out a deaf person’s speech.I know many vocabulary words. I simply don’t know how to pronounce them; English is one odd language. The words pronounced do not look the way they are written.”

One weekend I traveled to speak to a state court reporting convention.On my way back, Sunday afternoon, the airplane was canceled. I traveled all night to arrive in San Antonio with only minutes to get to class straight from the airport. I had on yesterday’s clothes.

I wrote, “This is not gonna be pretty; I’ve not slept in two days.”

Laney said, “You don’t have to be good today. It’s OK.”

My heart sang. This is why I do this. I worked so hard to “be good” for Laney.

After class, she said, “You were much better than I thought you were going to be. You were ‘good’ today.”

I sighed and placed my forehead down on the tiny desk on top of my warm computer.

Laney says, “I was so surprised to see Monette come in, telling me she was traveling all night. I would have stayed home and let her go through a class, clueless. After that, I learned her dedication to my involvement in Latin.”

If you want to provide this service, make sure you have a phonetic dictionary you can stroke. Become a confident fingerspeller. Build a rapport with the consumer and teacher. We’ve had challenges. But we’ve worked with gestures, signals and me asking, “Does this make sense?”

Listen for vents that open and close. External sounds interfere when students answer around your seat. Make sure you can hear everyone – front, back and to the side.

Don’t be afraid to tell the class when you have problems. If you can’t hear, others probably can’t hear.

Insist on faculty parking (since we haul heavy equipment, wear and tear dragging our equipment that is bumping over pavement may affect your computer, steno machine). You must have a text and all handouts.

I write all external sounds – sneezing, coughing, birds, stomachs grumbling. I am her ears. If I hear it, I write it.

Keep a sense of humor. Two months into the course, I phoned my dad. Emmett was raised in Jesuit schools, was an altar boy and graduated from Fordham University. He loves Latin.

When I told him about this assignment, he said, “You are in way over your head.”

I laughed and said, “Nope. Gonna do this one, do it well. I’m going to work hard, but I’m going to do this.”

So when I phoned to ask, “What is Ovid, Ovidian?” He howled.

Emmett said, “That’s the author of the huge orange text you’re carrying around. Haven’t you even looked at the cover?”

I laughed, “Nope, been everywhere else, but not the cover.”

After each class I look to Laney. She’s so forgiving and understanding. You must explain how and why words do not translate; why “funnies” pop up. She smirks and giggles when “stuff” appears.

Laney, “I love when we translate Latin stories in class. It’s fun to watch Monette. She frantically waves her arms when she can’t hear. I just love the energy to get me into class discussion.”

If I’d been told I’d be CARTing, realtiming, Latin and giving a rough ASCII verbatim disk to someone in a university classroom, I’d have never believed it. Not in a million years.

But now Marcus, those nymphs, the etymology of Latin with dative, conjugative, ablative, pluperfect, passive prosody applying to dactylic hexameter with basic rules of syntax trans – well, almost.

And it was just my luck to get a Latin honors students with whom I could expand my skills and learn so much about her world.

Today someone asked me how I was doing. I said, “I feel like a character on the I Love Lucy shows.”

The lady replied, “Without the soundtrack?”

Yeah – without the “sound-track”. But I’m looking forward to the final exam. After all, this is Latin.

And Laney Fox was first runner-up in the Deaf Texas Beauty Pageant. Yes, I am honored to be embraced within the deaf and HOH world. She and I are excited to share our passion for this technology with each of you.

Next we write Laney’s experiences and thoughts about receiving CART. Laney, “I want to share to help others. I really do.” Laney insists on sharing – as do I.

Monette, named the Court Reporting Whisperer by students, may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

02 Apr 2020

She Never Speaks; She Spoke To You; Why Can’t She Just Learn English? She’s ‘only’ Deaf

She Never Speaks; She Spoke To You; Why Can’t She Just Learn English?  She’s ‘only’ Deaf

~~  Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR

By Monette Benoit, All Rights Reserved.

One morning in June, I got an early start. The store was near empty. I had me a 2007 Christmas gift certificate. My mission: new dish towels. I went to the kitchen area. This was easier than I thought.

Avoiding clearance racks, I saw the perfect T-shirt on a shelf. I debated — must I? Ahead of schedule I stepped to my left just to look. I spotted a woman who had her head down and was folding a mountain of clothes scattered over a metal table. And I’m talking marine-inspection folding.

The woman looked up; I smiled politely. She nodded and continued folding. I paused long and deliberately before I decided to see if she was the person I thought she might be.

With one motion I made a gesture  that often -only Deaf recognize. (It works very well, folks, Big D.) She tilted her head and smiled. Then her eyes sparkled. She did a small dance, head down, hands high in the air, before launching herself over that table to me.

I have not seen Stephie in ten years. Stephie is deaf, lives within the Big D-Deaf world.

I shook out my hands, signing, “Need put down purse. Signing rusty.” Placing my purse, towels on the table, planting my feet on the floor, standing tall, shoulders back, I began to (silently) talk with Stephie.

When I paused to sign or fingerspell, she signed with me, waiting while I struggled or correcting me (so very nice) as needed. This woman, who does not speak, began to laugh. Signing, she began to voice (words) and have sudden outbursts of sounds (words).

As I turned, I spotted employees watching. Customers approached, smiled at me (but not us), and then turned away. I asked Stephie if she might get in trouble for speaking to me. She laughed, “Nope.”

I asked if anyone in the store spoke or signed to her. “No,” she replied.

I asked how she communicates with her co-workers. Only her manager does – and only as needed. Then he ‘writes’ details on a small pad. I asked how she communicates with customers.

Stephie said that she tries to help, but “customers turn away, not responding.”

I winced. But Stephie beamed, stroking my face and hand, “I found you!”

In my rush that morning, I did not put on my wedding ring. She knows my husband from the years he was my “roadie” (his term) every Sunday when I CARTed to St. Frances Di Paola’s large screen for the Deaf mass. Stephie reached for my ringless hand, holding my ringless finger.

She shrugged and with hands in the air, she voiced loudly, “Sorry. It happens.”

I doubled over with laughter. Stephie then voiced, “Oops.”

This Deaf community is tight. When a hearing person is embraced into the Deaf world, it is an honor. In 1993, an elder within the Deaf community, gifted me with a sign name and named me “Our Token Hearing Girl” sharing my CART skills, learning from their culture. Oh, we have funny moments and memories.

Our conversation lasted 20 minutes. Now I was late. We exchanged information.

I signed, “Late. Must go.” She understood. Good-bye lasted 10 minutes with hugs, she touching my arm, my hand.

One employee who watched Stephie and I pointed to her register. I’m still holding only dish towels. Easy, right?

Anna looks like Priscilla Presley, early 1960s. She takes my towels and said, “She spoke to you.”

I blinked and looked at her hair and eye makeup.

Anna, “She spoke to you.”

I smiled, “We’re old friends.”

Anna paused, then leaned on her register, “She spoke to you. I heard her. She said words ‘to’ you.”

I smiled, “Stephie’s deaf. She communicates with sign language. How much do I owe?”

Anna, “She never speaks; she spoke to you. I don’t understand her. I’d like to …”

I almost put my forehead on that register counter. I’m thinking, “Please, God, don’t let this be a mini-deaf sensitivity seminar. I need to head to my office. I have court reporters and court reporting students confirmed for tutoring this morning and afternoon. Peter Rabbit here must run.”

Anna whispered, “You spoke to her. She understood you. She ‘heard’ you. How does that happen?”

I exhaled slowly without sighing. I looked to the people behind me and asked, “Anyone in a hurry?”

Each person (a first) shook their head.

Customers replied, “I have all the time in the world.”

“I’ve always wanted to learn about sign language — those deaf mutes.”

When I looked up — as I knew would be — Stephie watched, head down. She understood. I made eye contact with Stephie and smiled.

I slowly began my mini-seminar. “Stephie is an intelligent woman to work in a place where no one speaks her language – or will try.”

Anna asked, “But why do her words come up in wrong places?”

Me, “Well, Anna, her language ASL, American Sign Language, is a conceptual language created by hearing people long ago in France.”

Anna, “Why can’t she read lips? She stays to herself. She seems nice.”

I asked, “Has anyone here ever sat with her in the break room?” Anna shook her head. “Stephie wants to communicate,” I said.


Anna earnestly, “But sometimes her words don’t sound like English, yet you understood what she was saying. I watched. You two had a real conversation. Some words are louder than they should be. Can’t she just learn English?”

I winced. Calmly, I took a deep breath, shared tips about Big D, Deaf, sign language. “Stephie does know English. Her first language is ASL.”

Placing my towels in a store bag, I asked for the total. Customers leaned forward to listen when Anna whispered, “I wish I was brave enough to do what you did with her.”

Slowly counting to myself, I softly replied, “Start with one word. When you see her on break, coming into work or leaving, start with one word.”

I showed Anna several signs (and a few funny slang signs) to encourage and motivate her. I added, “And it’s fun.”

Anna finally totaled those dang towels and said, “Thank you for helping deaf people and for taking time to help us – who wish we could understand them.”

Me, “But you can.”

Anna, “No, no, I wish I could, but I can’t. Thank you for helping me and for helping us to understand.”

With one quick, shy motion, Anna raced around the counter and hugged me. Then she sprinted back to her register. Customers then thanked me “for helping those people.” I avoided sighing.

 

I closed the seminar, “Deaf have a wonderful culture with a beautiful language. We must learn from each other.”

I slowly looked down the aisle; I knew she was watching. Stephie nodded. She understood. I signed good-bye to Anna. Overhand I signed (the personal) “I love you” to Stephie. I took my towels and departed with my head down. I wondered what I could have or should have said to her coworkers to have had a more positive result.

Then a large UPS truck flew past me. Stopping on a dime, the driver leaned out the doorless truck and waved overhand. I blinked. Last year, he was stung by a bee at his previous delivery. He’s allergic to bees. After I signed for my delivery I treated his neck ‘timing’ to see if his bee reaction would need hospitalization.

While watching this UPS shorts-wearing dude with dark eyeglasses, energetically waving overhand to me, I thought about Anna and how wonderful it was to have found Stephie. I thanked God for life’s grand memory-moments.

Then like the little Peter Rabbit, this bunny went back to her world – thankful for Stephie’s friendship and her laughter that morning.

I phoned the sign interpreter Stephie requested, sharing Stephie’s message.

 

My friend howled with laughter, “Dish towels with a 2007 Christmas certificate? Oh, Monette, you need to shop for better things. What ya doing tomorrow? Let’s meet there, see Stephie. Let’s go have us some real fun over there.”

     Perhaps we did; perhaps we did. Stephie and I wish Happy Holidays to each of you and your families.

—-Monette, named the Court Reporting Whisperer by students, may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

18 Mar 2020

Yes We Can, Yes We Did; You No Worry, My Husband, You Okay, Signed Big D -Deaf Lady in Dark Parking Lot, You Safe

Yes We Can, Yes We Did; You No Worry, My Husband, You Okay, Signed Big D -Deaf Lady in Dark Parking Lot, You Safe

~~  Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR

By Monette Benoit, All Rights Reserved.

Recently I was out of state on business far from home when I encountered another “memory moment” (deaf term) that will stay with me. I work as a court reporter, court reporting instructor, tutor and coach. Of this I know to be true: if more of us could truly hear and see what’s around us, we would change the world as we know it – one person, one “moment” at a time. Yes, we can, and yes, we did.

After a long day, early evening, I stopped at a hardware store. I needed a few items.

On a long (single) line in the busy store with my cart, I heard a familiar sound.

I tilted my chin up.

“Ahhhhahh,” a woman was pointing a man to another counter. I blinked knowingly. I smiled, she looked away.

I then debated: Could I? Should I? The line wasn’t moving as I leaned on my cart.

I smiled, quickly gestured upwards with the flick of my wrist – and waited. She looked up. Again I smiled.

We looked at each other for a few seconds before I thought, “Oh, what the heck.” I began to sign (ASL) to her.

She watched and did not respond, but she was smiling. I signed that I have worked with deaf people in Texas. I had not signed in a while: “My sign stinky now.” Her smile beamed from ear to ear. She started signing so quickly, I had to remember the first sign I learned: “Slow down.”

My line barely moved toward the cashier. She and I were soon signing (ASL, American Sign Language) and communicating.

Children stopped complaining, whining about standing on line in the hardware store.

Adults looked stunned, clearly staring, as we laughed, spelled, signed. I had a great time; it felt good to sign again! As I approached the cashier, she nodded a brief good-bye and went back to work.

The cashier smiled. I asked if many deaf people worked there. “No, her husband works here.”

I asked the (hearing) cashier if there were interpreters.

“Nope, that lady worked ‘at a deaf place’ and used to come to the store every evening. The boss would say: You don’t have a job. He wasn’t going to pay her. But she continued to show up each night. Soon she began counting the money in each register, and she was very good at it. The owner hired the lady.”

I said, “You know, she’s reading lips, communicating with others; no one’s interpreting for her. She’s very smart. Trust me.”

As I left, I turned and waved good-bye to the deaf lady. The boss arrived at her register with more money, she smiled, I nodded … off I went … or so I thought.

My car would not start. The lights turned on, but not the engine.

It was now dark; I was in an unfamiliar city and stores were closing.

I strolled back into that store, flicked my wrist and signed, “Me car broke.”

The lady immediately signed to her husband, who sprinted out to my car.

Four men who worked with the couple appeared.

One man moved his truck and popped our hoods to “jump” the battery.

No one spoke to me; they were busy.

Within minutes, six men were in and out of my car: “What the hell’s this? What does this go to?”

They popped fuse boxes, flipped switches. I was stunned.

When I looked up, the deaf lady was signing, “You no worry. My husband. You OK.”

The men fervently worked; I turned my back on my car. It was too painful to watch and no one was answering my questions; they were busy.

In the dark parking lot, she and I signed and signed and signed, laughing, enjoying the nice breezes.

When my car was “fixed,” I was diagnosed with a neutral safety-switch problem. (Oh?) Then, each man who had worked on my car quickly vanished into the dark.

I yelled “thanks” to their backs as they silently left.

As I turned to get into my car, the husband asked, “Do you have someplace to stay tonight?” I paused. He asked again.

Standing under the street lamp, alone, stores closed, I hesitated.

Then I heard the deaf lady yelling, signing, “You OK. He my husband. You safe.”

I laughed, answered his questions, and we signed for the lady, his wife.

She then signed, “Firestone. You go tomorrow.”

I started to think this would make a great SNL, Saturday Night Live, skit clip.

She’s standing next to her car four spots away, signing to me.

Her husband is next to me signing into the air, so she can “hear,” and I’m trying to remember all the signs my rusty fingers used to know.

I asked, “What are your names?”

His reply, “Go to Firestone. Tell them Mike and the deaf lady sent you.”

“What is her name?” I asked.

He said, “They just know her as the deaf lady. They’ll know who you mean.”

The third time, I asked slowly, “What is her name? What do ‘you’ call her?”

He smiled and said, “I’m Mike. She’s Millie. We work at Johnny’s.” And he continued to sign (interpret) our conversation.

I signed up into the air, “Nice meet you, Millie.”

She tapped her heart, “You not worry. Go Firestone. You OK.”

I began to giggle when I looked around. People were sitting in their cars in the dark, motionless, viewing this entire scene.

Since my car engine was running, I was afraid to turn it off. Mike continued to stay with me, smiling.

Then I asked Mike what I had signed to Millie in the store.

Earlier I’d asked, “Do you watch TV?” She had said that she kept busy. Mike said, “She doesn’t like TV.”

I signed into the air, “Millie’s Big D. Signing her first language. She’s having trouble viewing captioning because too fast. Practice, reading improves.”

Mike agreed that was the reason she did not watch television. “She struggles with reading captions.”

I stopped signing to concentrate and concisely explain how broadcast captioners and CART providers help deaf and hard-of-hearing children and adults.

I discussed the work I’d shared with many deaf and HOH (hard-of-hearing) groups and a deaf mass since 1993.

I signed across the parking lot, “You watch TV. Captioners help you, better reading.”

Finally, Millie said, “Yes, I watch. I will. Promise. Yes, I can.”

As I left, I thanked God for my new friends and wondered why the only place my car had broken down in 17 years was somewhere I’d just had fun and shared with a new deaf friend.

Mike and Millie at Johnny’s … if only “you” could sign, hear, and see, you would shift.

I’m writing about this, yes, we can, and yes, we did because the reactions of court reporters and friends have been interesting.

All deposition court reporters and officials asked, “Why didn’t you just call a tow truck?

The CART captioners and sign interpreters said, “Yeah, I get it.”

Another confirmation, to me, of the differences in our consumers and possibly future clients.

I know Mike and Millie will watch captioning.

If you could sign, hear and see, you too could feel that your skills are wonderful.

Our court reporting and CART captioning profession is a gift to others. We’re not reminded often enough … but my heart knows. It feels so right “in the moment” to communicate, help, sign and laugh.

Mike and Millie confirmed my life path (again); another “sign” from the universe.

Come and join us. It’s fun. You’ll meet many people. They’ll appear anywhere during the day, the night, even in a hardware store.

Mike, Millie and I agree … yes, we can. Yes, we can sign, hear and see together as one.

Each time a deaf person taps his or her heart and smiles at me, I have another “memory moment.” 

That memory moment is mine to keep forever.

Do you ever wish you could have these moments? Trust me: yes, you can. Yes, we can.

 

— Monette, named the Court Reporting Whisperer by students, may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

15 Mar 2020

‘Switched At Birth’ and Monette’s CART Captioning

Switched At Birth And Monette’s CART Captioning

~~ Originally published in my column “Beyond The Comfort Zone” within NCRA’s Journal of Court Reporting, JCR
By Monette Benoit, All Rights Reserved

Two teenagers discover that they were switched at birth while researching a school assignment. Genetic testing is completed when the students learn “blood types” and when the high school students learn that they do not match their family.

Marlee Matlin plays a basketball coach and guidance counselor in a deaf school.

She communicates through sign language and (some) voicing. Marlee was raised Big D (Deaf) using sign as her only communication. She did not speak until 1986 when she appeared in “Children Of A Lesser God.”

I remember when Marlee made the choice to learn to speak. I stayed “quiet” during all Deaf/sign interpreter conversations as I watched from my “hearing” chair within the Deaf community where I have been embraced.

I have also CARTed many heated discussions to large screens about her choice – many heated discussions by Deaf and from sign interpreters.

Marlee’s TV character, Melody Bledsoe, has a deaf teen in the show.

One teen, actor Sean Berdy, is Deaf.

The character, Emmett, signs ASL, American Sign Language, speaks a little, and is expanding a relationship with a “hearing” teen.

When Emmett enrolls in “voice class” another (big) storyline is developed.

Sean is a role model within the Deaf community. Deaf blogs detail Sean’s “nuances” as Sean’s signs are unique to Sean. Blogs by deaf teens note that Sean’s “cool signs” display subtleties that voicing cannot share. (Long ago, I learned that sign language is able to communicate “much more than just words.”)

One teen, actress Katie Leclerc, has Meniere’s (inner ear disease) and speaks as Daphne Vasquez. Many Deaf and HOH, Hard of Hearing, individuals live with Meniere’s. This teen makes choices in her role as Daphne that are unique to her character.

One parent left a wife and small child when he had a DNA test, which confirmed the daughter was not his – long before the high school blood type assignment.

Have I piqued your interest yet?

Switched At Birth began as a one-hour show. It was such a success that ABCFM, ABC Family network, expanded the show to 22 episodes, August 1, 2011. The show continues to develop with storylines and character development that is rich and very true to the nuances within each culture – deaf, hard-of-hearing, oral deaf, and hearing choices.

If you desire to step into the Little D (typically sign language and mainstreamed with some voicing) and Big D (typically sign language and no voicing) culture, this is a wonderful opportunity.

The show has hit sensitive areas. I admire their truths.

Switched At Birth does not duck sensitive areas and episodes are powerful.

Deaf blogs discuss why Deaf actors are “voicing” words.

They write that if Deaf individuals were signing, their voice (“voice-box” is the term used by Deaf and interpreters) “would be off” (turned off), and no one would hear.

They ask: “Why do Deaf actors need to sign and voice? We don’t.”

Open captions in large white font are displayed when signs are used within scenes where words are not spoken. Yes, the show is closed captioned.

In 1993 I was accepted into San Antonio’s Big D world. What I have learned remains timeless.

In the trench, I was taught cultural differences and (im)possibilities by Deaf, deaf, oral deaf, early deafened, late deafened, and by hard of hearing.

It is an honor to be accepted into the Big D world if you are hearing, do not have a deaf family member and are not a sign interpreter.

Months after CARTing the weekly mass at St. Francesco Di Paola church, one day deaf friends insisted “you must have a sign.” A vote was called.

I was voted “in” on the church steps within Piazza Italia next to the Christopher Columbus Knights of Columbus historic building.

“You have earned this,” I was told.

A “sign name” must be given/gifted by a deaf person.

A hearing person does not create their own sign name. Never. Never.

Sign interpreters frequently commented that I would never, never, never be given a sign as an outsider. Never.

I remember I smiled each time and softly shared that I would earn my name; I would be accepted.

The terps, interpreters, vehemently disagreed.

Yet in 1993, I stayed in the saddle fascinated by their world, their culture, as I CARTed the mass dedicated to deaf and Deaf culture with interpreters and priests who signed.

While CARTing on Sundays I continued to teach, and to CART and caption local, state, and national events in the trench – often next to sign interpreters.

The Sunday my friends insisted “you must have a name” a respected, wise elder was called to the church steps.

Signs for names are unique to each person (personality, facial features, work).

“She will give you a name! This is our thanking you. Come! Stand here! Come!”

Quietly, I stood hands folded, head down, and waited while this wise lady approached.

Interpreters approached to sign and Deaf gathered to “listen.”

The wise elder touched her chin, tipped her head upward. She folded her arms, standing pensive for approximately two minutes.

Everyone was quiet.

I remember listening to the many birds in the trees overhead waiting for my Deaf friends to gift me my sign name.

Then the wise elder “declared my sign with two versions” (it is unique to have two sign names, yet if gifted by Big D, it is so).

Whenever I sign my “name sign” (two names) Deaf and interpreters always know it was gifted.

Traveling the United States, when I show my sign name, the two versions, initially, people have a startled reaction.

“Two? You have two? Wow.”

When I explain why I have two sign names as explained to me by the wise elder while she proclaimed my signs, each person always laughs and says, “Ahhhhh, I understand now.”

And I learned boundaries after I stepped over many during my learning curve. (Indeed.)

Deaf adults and teens taught me about acceptance, lack of acceptance, ignorance, and the very frequent comment from hearing individuals, “I knew a deaf person once.”

Multiple times when I was out with Deaf friends they insisted I “be deaf.”

No voicing. Zip.

When I was “the hearing person” people spoke only to me and not to the Deaf people.

“What do they want to eat? What do they want to drink?”

I would sigh and reply each time, “They’re deaf. Why don’t ‘you’ ask them?”

And when hearing people spoke to Deaf individuals – far too many hearing would speak slowly and (over)pronounce every syllable with exacting diligence.

My deaf friends and interpreters were always insulted. Always.

When I was “be deaf” (their term) for the event or the meal, I was able to experience the world from their seat, from their ears. Eye-opening memories are still fresh.

Once accepted into the Deaf world they shared true moments with me when their “Deaf hands” were tied together to prevent students from communicating and as punishment in (public and private) school.

Deaf who were enrolled in schools where oral communication was the first mode of communication (signing often was not permitted) shared stories that still raise my eyebrows.

They insisted I CART the true stories and “put our words into your computer, so you know our world. We want you to know!”

And Deaf discussed not receiving textbooks in mainstream schools “since the teachers knew – and told us – we would not do well on tests or graduate! The teachers that told us those words did not sign. They were not speaking our words, our language.”

A deaf person who marries a sign interpreter may experience discrimination.

A sign interpreter who marries a deaf person will “always have our hands working just so ‘you’ can hear, and that’s not fair to us!”

A Deaf person who signs, does not voice and dates or marries a deaf (little D) person who voices and signs may experience discrimination.

A Big D or Little D person who marries a hearing person?

That is a whole nuther topic. A big whole nuther topic.

Once I was welcome to ask my questions, I did.

Adults wiped crocodile tears and insisted that if I wanted to be part of their world I needed to know their truth.

Until I was able to understand basic signs and to understand fingerspelling as their “token hearing girl” the moments were pure Deaf.

Alone, I drove to a Deaf Block Party just as the local animal shelter arrived with deaf dogs that “will be put down if you don’t adopt them.” This is common, I learned.

Yes, the deaf dogs at the deaf block party found new homes that night.

As I walked alone for long periods of time, finally an interpreter approached, “You have got to be dumber than dirt to want to go through all this. Just tell me why you really are here.”

Oh, yes, she did.

I shared my reason for attending and for wanting inclusion.

She listened and asked a few questions. Any deaf in your family? Any interpreters in your family? None? And you really want to do this because … (reason I shared…)

I nodded watching the balloons and colorful ribbons that were tied to the street lights that night.

Standing with her left hand on her hip, this sign interpreter quickly made a sweeping motion with her right hand.

Deaf approached. I remained quiet. I knew something important had just happened.

Then she said, “OK. Now you’re in.” I remember raising my eyebrows.

Several Deaf crossed the street to hug me, and immediately took me by the hand into the throng of people, laughing, signing, and singing.

Oh, and they played practical jokes while I was an outsider. Yes, they did.

Later, at Deaf camp (a weekend retreat in the Hill Country) I remember when they wanted “something” (I could not understand the signs and no one would voice the words for me) late one night around a campfire.

Deaf sat with flashlights around the huge campfire.

When a person spoke, signed, each would hold the flashlight toward their face with the light on.

Then the person who signed would point their flashlight down.

When a person responded that person would turn their flashlight toward their own face while they signed.

Holding the flashlight in one hand and signing with two hands while speaking was a first for me.

Fascinated, I sat on the top of the hill with the large group. There was no electricity. I was chilled to the bone. I sat on a cold, hard rock watching and listening.

Deaf voiced, to me, “We need ….” and gestured wildly to me – motioning off into the dark.

I remember wincing a lot before they stood and pointed to the brush over and over. “We need …”

And off I went – alone.

Each time I came back alone, more confused with what I was looking for, their laughter was louder and louder.

Yet while they motioned for me to go “look for …” I did. I sure did.

Only later did I learn (after many trips up and down the hill that had no path) that what I was “to go find” was a UFO. Indeed.

I got ’em back.

The next day there was a time set aside for private confessions with the signing priest.

I told them that I “had” to CART their confessions if they wanted confession that evening.

They were so proud of me for “getting us back – and we believed you for hours, too!”

The priest “outed” me as he giggled and agreed that we were all becoming a team together.

That night, I agreed that I would not CART their confessions if they would agree not to send me off into the dark brush looking for anything ever again. We had us a deal.

My favorite memory of the confession with the signing priest?

I had not planned to participate.

When everyone was finished he came out of the room and looked to me. I smiled and ever so slowly shook my head.

The priest smiled and motioned to me. He pointed to the empty room and he went in.

My friends were insistent that I “You have to go. Go. GO!”

When I did go in, two chairs were turned to face each other in the middle of the large room.

This signing priest, smiled, and gestured to the chair facing him.

I remember pausing for a moment. He said, “The lights have to be turned on so we can see the signs and communicate. This is how all Deaf go to confession.”

I said, “This room has more lights than high noon.”

When I sat in the chair facing him there was a long, awkward silence.

He paused and said, “I want to ask you something. May I?” I nodded.

Then the dear man asked, “How does that machine work?”

I threw my head back and laughed and laughed. The question we always “get.”

He said, “No! really! How does it work? I am fascinated by it and what you do.”

I sighed, and gave him a mini-version of the machine, theory, and our work.

He said, “Fascinating! Now tell me about …”

I asked if there was a time limit by saying, “Surely there must be someone else who needs to meet with you.”

He laughed, “No, you’re the last. I wanted to speak to you last, so I could have this conversation.”

Me, “Great.” He laughed and then asked me many, many, many questions.

About twenty-five minutes later we were both laughing and enjoying our “confessional” moment.

I said, “The others are going to wonder … Oh, by the way, should I participate in confession now?”

The priest again laughed. “No, you are good. Let’s not tell the others, though. I have thoroughly enjoyed chatting with you, listening, learning, and sharing. I thank you.”

We stood and he hugged me.

I remember I said, “Well, this is the most unusual confession in my life – to include the one time in St. Peters in the Vatican where the man ‘heard’ my confession, and then I learned that he did not understand English. I will always remember this confession – that wasn’t a confession at all – with you.”

When we opened the door, everyone (and I mean every-one) was standing there.

I heard, “Wow! You must have been BAD! You were in there forever!!!!”

I looked to the priest. He silent as a lamb, sweet smile on his face.

I said, “No, it wasn’t really like that …” My Deaf friends became more insistent “how bad you were to have been in there that long.”

Another Deaf-moment memory (my term) is the evening I entered a hotel lobby and a Deaf person was playing the piano.

Hotel guests were shocked at how “bad” (their word) the piano player was.

I unpacked my CART equipment, put my hands at my side, and simply walked away. I knew better than to become involved — and it was fun to watch.

I will always remember the Deaf adults who casually leaned on that huge, sparkling, black piano to feel the sound and vibration from the piano notes.

Later, they said, “Wow. ‘That’ was bad! And no one would say a word!? Not one hearing person! Ha! Ha! Ha! And for once they didn’t know we were Deaf. That was Great!”

The television show “Switched At Birth” shares factual events that occur within families, at work, in school, and while dating. A cast member is a soldier as many current events are front and center.

Switched At Birth accurately portrays subtle moments and explores wide-open topics that splits — and unites families, friends, acquaintances, and strangers.

The last scene from a January 2012 episode ended with Emmett responding to a police officer speaking to Emmett in Emmett’s garage. The scene ended with Emmett facedown in handcuffs.

Sadly, this is common. Police officers pull over cars with Deaf and interpreters who are signing.

Many officers do not have deaf sensitivity training. Incidents do result that would be different if the occupants of the vehicle were not signing. (This is well documented.)

While traveling to Deaf camp in 1993, the church van was pulled over.

When I learned why they were late and gasped, everyone said, “IT happens ‘all’ the time! Police think we’re drunk and pull us over. Then we have to go through all the drunk tests with people who don’t let us sign and will not call interpreters and do not understand why we have to keep looking at them! They want us to turn around, and we can’t!”

Deaf adults also shared that when police arrive at residents officers may not ring the doorbell. If police knock, Deaf will not hear and may rely on their assistive doorbell.

San Antonio’s Police Department began a campaign to request Deaf to register with SAPD, so they would have a deaf listing.

The Deaf, as explained to me, absolutely did not want to register to be “different” on “another list.”

One oral deaf friend who reads lips (and refuses to learn sign language) shared how his hotel door was “broken down” by firemen who threw him over their shoulder with a blanket, and carried him down stairs within a burning hotel. (The fire alarm did not work in his room; he always registers as deaf.)

CART, captioning, and the ADA have changed deaf and HOH communities.

Court reporters and sign interpreters are serving individuals with mandated equal access.

Yet when sign language is not the person’s first language, we may not be the best “equal access.”

The events, stories, plots, and drama in Switched At Birth come from the perspective of Deaf and hearing teens and their families that are played out in the school events, social gatherings, and within private moments in the series.

A request has been made by cochlear implant teens to include implant stories.

Recently, there was a reference to CART in the classroom. Maybe ABCFM will include a CART provider or display captioning?

Maybe.

Watch. The show truly is wonderful family entertainment.  After you watch, let me know what you think.

Switched At Birth episodes contains multiple venues wherein we can learn together, and we are “equal” moving forward together.

—-  Monette, named the Court Reporting Whisperer by students, may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

28 Jan 2020

Ouch. That Hurt My Ears! Part III of III

Ouch. That Hurt My Ears! Part III of III
By Monette Benoit, All Rights Reserved.
June 2013

Part I began: Another errand. Another task to be completed.

My mother has been hospitalized for a while now. We have serious issues – to include ICU and MRSA isolation (multiple hospital bacteria, each gifted to Mom – again).

Yesterday Mom’s twin brother died.

When he was a Marine (enlisting ‘underage’ without telling his mother) Mom’s twin brother served on the front lines in Iwo Jima, Okinawa, Gudalcanal, and numerous other battles.

When her twin brother was shot, Mom woke, crying at 4:30 a.m. …

… Each time the double doors opened the cashier gasped.

She lowered her head, placing one hand over each ear as she winced. Stunned, I watched.

Then the woman said, “It is so windy outside! Every time the doors open it hurts my ears. Ouch!” …

Part II began:

Faith, “Mom resisted for so long… Mom didn’t think it would work. This is the funny part. Just as the lady turned on the sound machine to test her hearing the air conditioning unit went off. That pressure hurt Mom’s ears. She said, ‘Ouch! That hurts!’ Then Mom was angry at the noise. My step-dad and I laughed. Then Mom was angry with us for laughing. So we laughed harder until she ‘finally’ understood that she was angry at our laughing and ‘that’ was sound. Her first sound in 30 years. Then she laughed.”

I smiled. Faith continued, “Now my son has a hearing loss, too. He has the gene, I guess. He just finished a tour in Afghanistan. He missed the hearing test! And he wanted to serve so bad! So he wrote his quartermaster a letter telling him how much it would mean to serve. And his letter worked! They took him! He served, though failing the hearing test was not shared with others … He’s just come home. That’s why I agreed to get the implant. I may have grandchildren soon. I want to hear everything! Everything!”

Part III:

I asked, “Your mother has nine siblings with hearing loss? You and your son have a hearing loss?”

She laughed, “Yes! And it’s been perfectly normal for us. Mom didn’t want to hear all of us when we were kids – she used to tease us. It’s all been perfectly normal. Now she can hear perfect! Soon I will, too. And I have tinnitus and that hurts, too. Ouch, the doors just opened again.”

The woman behind me wore dark eyeglasses, a large hat.

She shoved a bag onto the counter, and chin down said, “This doesn’t work. Here!”

Watching the rude woman I paused before taking two steps away from the counter. Faith was beaming with a huge smile. She winked at me, took the bag and asked the woman, “How may I help you?” The frowning woman never looked Faith in the eye. She snarked and barked at Faith.

Yet Faith smiled at me for the longest time. When the doors next opened, Faith winced. She did not cover her ears.

Dramatically, she pointed to one ear, slowly mouthing “cochlear implant.” Then she laughed.

I held my bag of sympathy cards for my mother’s twin brother’s family, headed to the door and tried to exit opening one door just a little (to avoid pressure on Faith’s ears).

The wind gusts grabbed the door from my hand and flew wide open.

Frozen, I looked back at Faith. Her beaming smile remained and Faith said, loudly, “Thank you. Thank you for telling me about the successes! Two weeks! Can’t wait!”

Oh, this lady touched my heart.

Her hope and enthusiasm will serve her well as she welcomes ‘sound’ back into her world.

Had it not been for the need for sympathy cards for my mom (which Mom cannot select due to her hospitalization), traveling a new road on an abnormally windy day – I would have missed this opportunity to meet Faith. And I am grateful she shared.

Faith and her son – each choosing to receive cochlear implants – will have opportunities and choices that many people with hearing loss previously were not afforded.

And the Deaf community’s reaction?

Oh, that’s a whole nuther kettle of fish.

Cochlear implants are not for everyone; this I know from CARTing and captioning many seminars where individuals shared from podiums (and privately to me).

Yet, for Faith, per Faith, this is going to change everything for Faith.

And isn’t that grand? She has choices.
“And three generations with implants,” Faith repeatedly emphasized.

As I stood, bag in hand with the sympathy cards, Faith shared that when her first mother heard the air conditioning noise voicing her first ‘sound’ sentence, “Ouch, that hurts” – her mother’s second sentence was “Isn’t Jesus great?”

Faith shared “Isn’t Jesus great?” is now their family motto when it comes to loss of hearing and to increasing their hearing.

One of my personally challenging days turned into a sweet, memorable day gifted by an enthusiastic woman “waiting to hear again.” And “isn’t that great?” I now ask you?

Part I of III is posted June 3, 2013 on the blog Monette’s Musings
Part II of III is posted June 14, 2013 on the blog Monette’s Musings
Part III of III is posted June 25, 2013 on the blog Monette’s Musings

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

27 Jun 2013

Exactly Why Am I Doing This Now, Part II of III

Exactly Why Am I Doing This Now? Part II of III
By Monette Benoit, All Rights Reserved.
May 15, 2013

The requested tutor and empowerment coaching appointment began with a simple question.

My question to the court reporter was simply, “How are you?”

There was a loud sigh. The answer began, “I am so tired of …” I watched the clock. How long? Over five minutes. I did not peep one word as I listened. After a noticeable silence, the court reporter asked me what I was thinking.

Soflty, I said, “Wow, that was almost a five-minute literary test. Now please tell me what you really think.” She howled with laughter.

Ah, court reporters and court reporting students.

When someone asks us what we think, and the question is posed by someone (my opinion here) related to our field, we can really let the words fly, yes? Yes.

Now that the energy had been expelled in a healthy manner – and we were clear that we would focus together – we began an open dialog for the goals.

We agreed to assess goals that had been met as a student and to evaluate where she is now as a certified court reporter.

The court reporter then said (I have permission to share) “When I was going to school then, I was not putting in as much as I should have. Then working with you, I decided I could do this – I really could do this. I decided to not do this and to not do that, but to really do this and to not make excuses. That was how I came a long way. I focused as you advised.”

Thus, we spent our time working together constructively, realistically focusing.

Instead of focusing on the loud voice in her head, we focused on the tasks that would realistically work with her present schedule and her goals now. Today.

Her question “exactly why am I doing this now?” remained with me after we scheduled updates and ended our time together.

This very question itself, in my opinion, will give you freedom.

Have you asked yourself this question and identified what is important?

Have you asked yourself this question on a good day – and not when events are comedy for Saturday Night Live?

I believe this is an excellent question. We take risks when we ask the question, “Why?”

Together we focused on the nutrition for the goals.

The court reporter and I made a conscious choice to create strength with training while working.

What I heard the court reporter say – and what was identified later by her words – were her fears. I heard, “I am afraid …” Her true fears were shared “straight up.”

Yes, I could hear fear in her voice, as well as the frustration.

Part I of III is posted May 1, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part III of III is posted May 24, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

15 May 2013

Exactly Why Am I Doing This Now? Part I of III

Exactly Why Am I Doing This Now? Part I of III
By Monette Benoit, All Rights Reserved.
May 1, 2013

The requested tutor and empowerment coaching appointment began with a simple question.

My question to the court reporter was simply, “How are you?”

There was a loud sigh. The answer began, “I am so tired of …” I watched the clock. How long? Over five minutes. I did not peep one word as I listened. After a noticeable silence, the court reporter asked me what I was thinking.

Soflty, I said, “Wow, that was almost a five-minute literary test. Now please tell me what you really think.” She howled with laughter.

Ah, court reporters and court reporting students.

When someone asks us what we think, and the question is posed by someone (my opinion here) related to our field, we can really let the words fly, yes? Yes.

This individual and I have worked together in the past. She emailed with a question requesting numerous sessions.

Again, I found it interesting that the tenacity and goals that were set by this person while enrolled in court reporting school (her words) “who would never make it out of school fast enough” were now similar to today’s scheduled session.

“I’m not going to spend another dime to improve my skills when I have paid so much to get where I am.” (I remained silent.)

“I know people can do what I am trying to do now. If they can do it, why can’t I? I want – No, I need to earn more money. I didn’t go to court reporting school to be at the bottom of a seniority list with working court reporters after this period of time, did I?” (I remained silent.)

The sentence I truly enjoyed (professionally and personally here), “I’ll just get there and take it from there when I do get there, okay?”

I listened to this gainfully employed court reporter.

“The support on my software is about to expire. I have to pay for that, too. And the support on my new writer is about to expire. More money there! All that adds up to a lot of money and it is due very, very soon!”

The reporter summed it up, “I just am wondering exactly why I am doing this now …”

And there we had it. The dancing zebra in the room was bowing and exiting.

Now that the energy had been expelled in a healthy manner – and we were clear that we would focus together – we began an open dialog for the goals.

Part II of III is posted May 15, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part III of III is posted May 24, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

01 May 2013

How’d That Happen? And Real-Time Captioners, Part III of III

How’d That Happen? And Real-Time Captioners, Part III of III
By Monette Benoit, All Rights Reserved.
April 2013

Part I began: As we listen, as we scan and troll, now and then a moment may stop us in our tracks. Each track depends on where we are at that moment. Each track when viewed over one’s shoulder, as hindsight, may appear to be very different.

And this is why I am still tilting my head asking “How’d that happen?”

Recently a mail list shared by court reporters, captioners, CART (Communication Access Realtime Translation) providers, instructors, and students, someone posted a link “Appendix A, Hourly Pay for Real-Time Captioners.” Levels were identified with hourly rates. Each level states, “a minimum captioning speed of … and recommendation by the Director.” Appendix A ends: …

Part II began: Yet I know in 1993 when I began to CART in San Antonio, Texas, the sign interpreters negotiated (they used that word) for me “since you arrive with all your equipment and work solo.”

Back then there was no word for CART.

Part III: We became a team, all working together. Why? To provide the best service we could together is my humble reply. And we have had a lot of fun in “our” trench together, and the interpreters continue to be my friends and my advocates.

They tease me that that the only equipment they purchase is the one-color outfit. (Interpreters usually wear one color, so individuals needing their skills watch hand motions and facial expressions without distractions of colors and designs.)

And they teased me, “You? George Carlin has a routine about packing, then packing with less to then pack with less. Have you heard Carlin’s routine?” Their teasing was not mean spirited. Oh, I listened.

I listened to their teasing, their wisdom, their teaching how I should structure my rates. They taught me when there was no one to ask.

Remote interpreting has changed their world, even as it has changed for CART providers.

Now we are where are. We knew then that the MTV generation would change the world. We knew then that cochlear implants would change their world. We knew then that our technology “captioning without video” (as many referenced CART after my work) would change the world.

Now we have the ability to look over our shoulders and to reflect from whence we have come, where we are now, and where we seek to direct our paths.

Yet I am still pondering, how is it that a college posted qualifications and rates for “Real-Time Captioners” that might stun many who completed court reporting school and purchased equipment to provide this CART service?

I also wonder too, if hourly rates will decrease the way broadcast captioning rates did years ago?

Once the requested lower fee was met, there was a free-fall as contracts were pulled. Rates fell astoundingly until a new low was met. (Rates have since fallen.)

Sign interpreters who learned about the decrease(s) – when our equipment costs to provide services was well documented as not for the faint of heart – were amazed. They murmured to me, “And with your expenses …”

Frequently, I softly asked my friends, “How much – you two now?”

I learn(ed) two interpreters often working 20 minutes each reflects higher than my amount.

Then I am softly reminded, “And our clock starts when we leave home – with mileage. Have you ever thought about sign interpreting? It pays better.”

September 2012, I wrote in my JCR (Journal of Court Reporting) column “Beyond The Comfort Zone,” and blog “Monette’s Musings,” the article “You All Start In CART Now, Right?” That was almost six months before reading about the college’s requirements. Will we ask ”Disabled Students Programs and Services” we are being justly compensated for the skill set and for the equipment we provide, alone, hour after hour?

Working to preserve the record – wordsmiths that we are – we rise to each request. Thus, looking ahead and not over my shoulder working yet another late evening, I have to ask, “How’d that happen?”

Part I of III is posted April 7, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted April 11, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted April 27, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

27 Apr 2013

Game-Changer … Will He Make It?, Part III of III

Game-Changer … Will He Make It?, Part III of III
By Monette Benoit, All Rights Reserved.
March 2013

Part I began: During an errand to a home improvement center, I witnessed a “game-changing moment,” in my opinion. It unfolded before my ears – and my eyes. Then I was gifted with an opportunity.

I needed a tool. I walked with purpose. After seeing me repeatedly strolling the same aisle, an employee asked me what I was seeking.

He said, “That’s not here! It’s the only tool in our department that’s way, way over there!” I asked for the aisle number. He said, “Follow me.” He was accurate with “follow me.”

We briskly strolled from one end of the large store to the other. I followed; he walked three steps ahead of me.

That was when I noticed a frowning employee approaching in a sprint, lips pursed. I stepped back. Yet my radar was up; I thought I saw it. I watched the frowning employee’s intense focus.

The frowning employee never took his eyes off the young employee’s face who responded, speaking into the air away from the frowning man.

Part II began: The employee shrugged. Then that dude increased his walk until he was two steps in front of me.

I touched his right arm, startling him.

I asked if he knew the employee that he had assisted. “Nope. Started today. He’s just some new guy. Okay?”

I believe I smiled for the first time. To his back I said, “He is deaf. And he is way smarter than you.”

This news brought the employee to an abrupt stop. He stopped so suddenly that I almost walked smack into his back. Stunned, he made eye contact.

Part III: His eyes were soft. He stood only inches away from me when he softly asked, “What does he need?” He had stopped touching his store beeper. He removed the earpod within each ear. (That was when I knew I had his attention.)

I shared, “I have worked with and have been embraced by deaf adults and deaf children. He will need someone he can trust – especially if this is his first day, and there is no one to help him.”

The employee smiled. “I will keep an eye out for him today. That’s not my area. It’s way over there. I’m supposed to stay way over here.”

Then he said the words that meant much to me. This young man who had been so rude to me said, “Thank you. I never would have known. No one here knows. Thank you for taking your time to share with me.”

I asked what the probationary period is for new employees. (Court reporter focus here.) When he shared, “30 days,” I nodded and turned to walk away.

From behind he touched my right arm. When I turned back to him, he extended his right hand. I respectfully shook his hand. We closed the deal.

Recently, I was in the same store and saw an employee I have known for years. I strolled up, “I need to ask you something.” We both looked left and right – for supervisors.

I asked, “Just over a month ago I was in here, and it was the first day for a deaf employee. Do you know the man?” I did not wince; I waited while he thought.

Then he said, “Yes! I know the man. Do you need something from him? I can help you.” I paused – before I asked, “If I need something from him – I could have him help me? Yes?” (My code for “Does he still work here?”)

The man said, “Today’s his day off. What do you need?”

Softly I said, “I have what I need now. Thank you.”

What opportunity was I gifted with as I wrote at the beginning of my article here?

Ah, grasshoppers: quietly advocating to someone who could (then would) make a difference in a person’s new job. In so doing, that person then stepped ‘up’ the center to now become an advocate for others.

Moments unfold into experiences. Experiences then become game-changers.

My opinion is that I viewed a game-changing moment to quietly, respectfully advocate (in a home improvement center). That advocating assisted another person to assist a new employee to “make it on the job.”

You, too, have these moments. Of this I am sure. Indeed you do. Game-changing moments.

Part I of III is posted March 2, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted March 17, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted March 29, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

29 Mar 2013

An Alpha State of Mind, Part I of III

An Alpha State of Mind, Part I of III
By Monette Benoit, All Rights Reserved.
January 3, 2013

Part I of III: Did you know that while your brain is in the alpha state that your muscles, nervous system, and cells have a different pulse per second?

Scientists have discovered that brain waves within the alpha state function at a different level of consciousness, perhaps half the normal rate. Did you know that?

Many of us do know that the alpha state is a “level” people seek while praying and meditating. Children who are taught how to reach alpha levels during chemotherapy have different (good) results while receiving medical treatment. Biofeedback teaches this information, too.

Beta is defined as the “level” needed to function while we are awake. Beta incorporates our five senses. Beta levels may have brain pulses which fluctuate 15 to 20 pulses per second.

A good night’s sleep requires the alpha level. Again, pulses in the brain define alpha.

Alpha levels are approximately seven to fourteen pulses per second. Individuals have defined “intuition” as “a state of consciousness” arising from the alpha level.

Theta is deeper than alpha, involves dreams, and is another “level” we seek to reach during a good night’s sleep. Theta has brain frequencies approximately four to seven pulses per second.

Delta is the deepest sleep level with four pulses or less. Delta levels are documented to be “dreamless.” Many define the delta level as “unconscious” with fewer than four pulses per second. I wonder if anesthesia involves delta. I do not yet know. Yet I learned much as I listened to the conversation, the words I am sharing below.

And this relates to our court reporting field how?

During a job, professionals were discussing the human body, our ability to focus, how we focus, how we store energy, and how our body works with differing brain pulses.

While I was seated in complete listening mode, and our court reporting work posture, one of the professionals who had been speaking, looked to me and was quiet. I paused and waited and waited.

Then the professional said, “Monette, since you are a court reporter, you are able to enter the alpha stage very quickly and very deeply from the beta level. Did you know that?”

Part I of III is posted January 3, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted January 14, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted January 28, 2013, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

03 Jan 2013

Wheels Slowing Spinning? What’s Your Motivation? Part III of III

Wheels Slowing Spinning? What’s Your Motivation?
Part III of III
By Monette Benoit, All Rights Reserved.
October 2012

Part I began: If you could do anything with your life what would it be?

What would you ‘really’ do with your time, your heart, your ears, and your hands?

Would you share your court reporting skills with individuals who are waiting to ‘hear’ from you?

Would you work in court? Would you focus on specialty freelance reporting? Would you really work with attorneys? (Yes, I asked that question.) Many of us have enjoyed the thrill of working with attorneys and many still do now.

Would you provide CART (Communication Access Realtime Translation)?

Would you learn sign language to have the ability to share your top-shelf skills to communicate with all your consumers? Would you learn about the Little D world, Big D, oral deaf, late-deafened, and hard-of-hearing children and adults?

Would you caption? Would you be able and willing to caption during the evenings, weekends, and holidays? It goes with the territory for many broadcast captioners. I know captioners who have shared with me that they spent years writing “down the hall” or “in the basement” or “upstairs” away from their family, yet were able to hear family laughter and loud voices. Would they do it all again? Many state they would.

And there will be individuals who will read this column, tilt their heads and think, “I am doing what I really want to do. I am.”

To that I say, “Bravo.”

Part II began: Yet if you could do anything with your skills, have you made a list to find out what “that anything” is? Have you listed what you would have to learn, what you would need to finish, to accomplish that list? I know people like the term “bucket list.” If those words for you, great.

If your heart is almost full after working, or you believe it would be “fuller if …” then perhaps now is the time for you to peek up from that desk. Now may be the time to move away from some of the daily drama that we “know” fills our busy world.

When we know a commute will require a longer drive-time on a particular road, we make different choices, yes? We find another road or perhaps we leave at another time, if that is possible. Often, we will do our darnest to avoid sitting in that darn traffic.

We avoid sitting with the wheels slowly spinning.

Are your wheels slowly spinning? What is your motivation?

Part III: What would motivate you to act on your motivation once you define specifics?

Is money again at the top of the list? When was the last time you left a job, onsite or remote, as a court reporter, captioner, CART provider, or student and felt that you had pitched your best? When did you last know you accomplished what you had planned and had worked toward?

Perhaps you want to raise your expectations for your world and to believe that you do have the coping skills to live the life you planned.

When I listen to individuals sharing their dreams, their hopes, their expectations, their fears, and yes, their successes, I am honored at what is shared straight-up, no excuses given. Court reporters tell it like it is. Really straight-up.

As we prep to roll into the holidays many of us will spend time helping others. We will schedule our time around other people’s schedules, personally and professionally, adding to the expectations of others with our hearts, our ears, our hands, and our time.

I want to suggest that you remember you are an investment that will multiple into grand, new paths when you are truly making the best choices for you.

What is your motivation to get up each day? For what are you grateful each evening and within your quiet moments?

My wish is that your goals, your dreams, will begin to whisper to you.

I wish that your whispers will become dreams, then goals.

Your goals will become committed statements.

Your statements will become reality.

You are what motivates me as I finish this article late in the evening on another extended deadline.

So many reporters and students have crossed my path as a result of my years of court reporting, publishing books and CDs, learning how to provide and then sharing CART, captioning, teaching, tutoring, coaching, public speaking, and sixteen years writing this JCR (Journal of Court Reporting) “Beyond The Comfort Zone” column.

Tonight I am working with eyeglasses that are broken (yes, we just move forward, don’t we?). I am helping my mother continue to deal with serious health issues as she grieves the death of her husband (my dad) of fifty-eight years. Then I read an email or receive a message wherein you share. The spark(s), and sparkle, in many of you is what motivates me, and I thank you.

Part I of III is posted October 4, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted October 18, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted October 30, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

30 Oct 2012

Weeding, Inner Landscapes, Nuclear Implants, Part III of III

Weeding, Inner Landscapes, Nuclear Implants, Part III of III
By Monette Benoit, All Rights Reserved.

Part I: The sun is shining; it is almost 80 degrees in Texas as I write this column in March.

Winter was mild here and after months and months with severe drought and watering restrictions, we have rain. We have much rain. …

Part II: Many court reporters and court reporting students share they are overwhelmed.

As I help each person, I hear conversations where individuals want to “cram” (my word) years of schooling and work into an extremely short period of time with “extreme changes” (their words).

Perhaps “inner landscaping” needs to be defined.

Where does one begin?

As this varies with each person’s goals and commitments I advise starting with a position we clearly define to advance forward into a steady adventure.

Steady strength building (my term), in my opinion, prevents burn out with goals that may be(come) challenging.

Again, this will change with each person.

Inner landscaping involves weeding out what is not working and planting seeds for growth that will now organize your skills and your desired skills. …

Part III: Individuals in our field desire to improve and to advance management techniques.

Where are you stuck?

Where do you think you are stuck?

What weeds do you want to eliminate to avoid frustration and wasting time (words often shared with me)?

So where does the “nuclear implants” from the title come into this month’s column?

Simply put, I thought you would enjoy this true event.

As I was “weeding” this article, my office received a phone call.

I was informed I needed to promptly return the call as “they need help for someone with a nuclear implant.”

Yes, I promptly returned the call.

Yes, the individual has a (long) job title specific to assisting consumers and individuals with specific requests.

The person making the request then stated, “The reason for phoning is to have you translate the language for nuclear implant people.”

Yes, I am sure the request was for a cochlear implant – not nuclear implant – and translation of a language is not necessary.

As a court reporter I listened and was then informed by this individual what “all we really need is your lowest price to translate the language for those nuclear implant people? That’s all we want to know.” Imagine that.

Weeding, inner landscapes, and nuclear transplants.

Our work and our world is changing.

I believe that you deserve to remove the weeds (this may include people, too) in your world.

You deserve to customize your inner landscape and to enjoy the process.

And I wish you persistence on your path.

As I finished this article, the mail was delivered.

The postal lady said, I kid you not, “Here you go. I spent the last several days weeding my yard and my mother’s yard. She’s too old, 96, to do it by herself. It sure is soothing to weed, isn’t it?”

I blinked hard and tipped my head.

She said, “At the end of my busy day I actually look forward to going out there and just ripping those weeds up out of the ground – roots and all!”

I bowed my head, smiling.

“Yes indeed,” was my only reply.

She wiped the sweat off her forehead with her elbow and upper arm.

She laughed, “I work hard all day outdoors, too, to then go out there and go get ‘em. That’s how I’m relaxing now. And I find it soothing. I get to think and plan my next day and my world. Whoever thought I’d actually look forward to that?”

I smiled and watched her depart. Yes indeed.

Weeding helps her to sort the details and to plan her world.

And you? What helps you?

Part I of III is posted June 1, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part II of III is posted June 21, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Part III of III is posted June 29, 2012, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

All American RealTime/Captioning Services, Inc.: www.ARTCS.com

Court Reporter Reference Books & CDs: www.CRRbooks.com

Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?
Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: www.CRRbooks.com has material to help you advance skills for NCRA exams and state certifications?

Did You Know: You can accelerate your career with private tutoring and empowerment coaching?
Court reporting veteran Monette Benoit can help you achieve your goals.

Empowerment coaching and tutoring topics include:

• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and empowerment coaching?

• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exam and career goals,
• Veteran court reporters, CART providers, and broadcast captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Empowerment Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? What have you really wanted to do with your career, and ultimately, your life?

Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

29 Jun 2012

“Accuracy of Sign Interpreting & Real-Time to Deaf Students” – Karen Sadler, Ph.D., Part 2

“Accuracy of Sign Interpreting & Real-Time to Deaf Students” – Karen Sadler, Ph.D., Part 2

By Monette Benoit, All Rights Reserved.

Originally published: NCRA JCR, Beyond The Comfort Zone, April 2010

Monette:  Last month I shared “A Number of Firsts In Science Education With Karen Salder, Ph.D.”

Karen created ‘firsts’ graduating with a BS in Neuroscience and acceptance to the Center for Neuroscience at the University of Pittsburgh for graduate work.

Karen was born severely hard of hearing. She lost almost all hearing by 1991 and had a cochlear implant which failed. Then Karen “had to learn ASL, American Sign Language, to be able to get information in school.” Karen Sadler used ASL through her bachelor’s and master’s degree. When she started her Ph.D. work, Karen began to work with CART providers.

Now we share details within Karen’s May 2009 science education doctoral work: “Accuracy of Sign Interpreting and Real-Time Captioning of Science Videos for the Delivery of Instruction to Deaf Students.”

As a preface to Karen Sadler’s doctor of philosophy work I want to share that the term “Deaf” (big D) is a reference for individuals who typically use sign language as their first language. My opinion is this detail will assist court reporters and students to have a greater understanding within Karen’s research.

Karen Sadler: When I started, I worked on the interpreters first. Interpreters were easy to find. I had a horrible time for two years with different people I hired to ‘translate’ tapes with me. One girl sat on it for a year and did hardly anything, and a professional interpreter I know also didn’t do much of anything for a year. I ended up translating the majority of the interpreter tapes with assistance to ensure it was being done correctly.

CART personnel [CART captioning] were easier, except trying to find them. I located some via word of mouth, but had to talk to a couple of groups that do court reporting here. They were all very professional.

In a silent world, Deaf students must rely upon others to get their information in the classroom, especially in public school classrooms, where teachers will be unfamiliar with ASL, American Sign Language, and cannot spend significant time teaching one student with special needs.

It has become necessary to use third-party communicators to convey classroom information. Until recently, sign language interpreters were the usual choice for Deaf students.

With the advent of the computer and court reporting, more and more Deaf students in college, as well as Deaf professionals, are choosing to use court reporters in the classroom.

The drive is on to utilize court reporters in schools from K through 12. But just because third-party communicators are available in a classroom does not guarantee accuracy of delivery, especially in classrooms involving science and math.

With the continuing closure of schools for the Deaf in the United States, and placement of these Deaf students into public schools, it has become necessary to find means to ensure these students obtain the same amount and the same quality of information available to their hearing peers.

Steno-based services are becoming more common in secondary schools, but research is needed to determine how accurate the information is that these students are receiving, especially since Deaf students continue to have problems meeting national standards in science and math.

Since Deaf students must rely upon support services such as interpreters and steno-based systems, it was obvious that the first step was to find out exactly how much science information is actually conveyed to the Deaf students.

In my study, several NASA videotapes were used. Each interpreter and each captioner [CART captioning] were tested separately.

Karen Sadler’s dissertation abstract lists: “The purpose of this study was to quantitatively examine the impact of third-party support service providers on the quality of science information available to deaf students in regular science classrooms.

Three different videotapes that were developed by NASA for high school science classrooms were selected for the study, allowing for different concepts and vocabulary to be examined.

The focus was on the accuracy of translation as measured by the number of key science words included in the transcripts (captions) or videos (interpreted) …”

Interpreters were videotaped, so that what they signed could be documented and translated.

CART personnel [CART captioning] delivered their transcript to me. They were not allowed to correct their mistakes as I wanted to see exactly what Deaf students would see in the classroom.

Many Deaf students lag in reading skills and would not read the voluminous notes given to them. So what they obtained in the classroom, on the screen from a steno-based system, would be the information they would retain.

Three people involved in science ‘scored’ the transcripts. The number of key science words correctly delivered by each individual and each group was counted.

There was a significant difference between what the interpreters were able to deliver versus what the captioners [CART captioning] delivered.

CART providers [CART captioning] had an accuracy of 98% compared to the interpreters’ accuracy rate of 73% and were found to be significantly more accurate in the delivery of science words as compared to sign language interpreters in this study.

The few mistakes made by CART providers [CART captioning] was probably due to the fact that most often a legal dictionary was the software program used, and certain science terms were not recognized by those dictionaries.

Background information provided by all the participants indicated that the amount of training received by court reporters, as well as the fact that the training is standardized across the nation, made a huge difference in the information that would be conveyed to Deaf students.

Interpreters for the Deaf do not receive the same quality of training, nor are they required to meet the same national standards. It varies from state to state and from certification program to program.

So according to this information from this study, does that mean schools should rush out and hire court reporters instead of sign language interpreters for Deaf students? Not necessarily.

Deaf students come at the English language later in life than hearing students.

Their vocabulary is often smaller, and the reading skills required to follow a steno-based system in the classroom may make these systems difficult for some students to follow.

It has yet to be determined if and how much real-time captioning improves learning in Deaf students.

One thing that will determine how much these systems can be used in secondary classrooms, is the speed with which the student will see the captioning on the screen.

Previous research has shown that the faster the rate of captioning, the less understanding there is of the material.

Information that is moved too quickly off the screen not only decreases comprehension, but frustrates Deaf students. If students can be given some type of control over this rate, it may allow for more complete understanding.

Equal access and opportunity in education for Deaf students will not be achievable until they are able to receive the same information as their hearing peers.

Since they depend upon information given to them through third-party communicators, it is vital that that information is correct.

This preliminary research demonstrates that steno-based systems could increase the amount of information that Deaf students receive in public classrooms, and that would probably lead to better achievement in science and math on standardized tests.

Dissertation, details and abstract direct link: http://etd.library.pitt.edu/ETD/available/etd-07212009-201144/

Karen Salder, Ph.D., may be reached: klseduethics@hotmail.com

~~  Named the Court Reporting Whisperer by students, Monette may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

07 Apr 2010

A Number Of Firsts In Science Education With Karen Sadler, Ph.D., Part I

A Number of Firsts In Science Education With Karen Sadler, Ph.D., Part I                                              

By Monette Benoit, All Rights Reserved

JCR, Beyond The Comfort Zone, March 2010, Part I

The October e-mail from Karen Sadler began, “Hi, Monette. I hope you remember me. A few years ago I asked you about court reporters being used for Deaf people in educational environments. I want to let you know that I finished my work and graduated with a Ph.D. in science education. I thought you might be interested in my research.

“The 2003 to 2009 study related the work of court reporters compared to interpreters (court reporters did so much better than interpreters). It’s been a long haul for me, with a lot of obstacles.

“I’m teaching sciences at two universities right now, both online and classroom.

“Your name is in my (doctoral) references, and you helped significantly with understanding what court reporters do. Basically, they did a phenomenal job, and the only mistakes were due to science words not recognized by the dictionary in the software. … You taught me things I didn’t know about court reporters. I also asked you about software programs that court reporters use.”

Karen and I, in real-time, stepped back into our email friendship.

As we wrote, she was teaching multiple science courses, reviewing homework, and then grading final exams. I asked Karen Sadler to share her personal story.

Court reporters and CART providers currently sharing – and desiring to provide – equal access accommodations with deaf and hard-of-hearing individuals in an academic setting or work environment or social gathering (yes, in all settings) have much to learn from Dr. Karen Sadler.

I am honored to introduce you to Karen L. Sadler, Ph.D.

“I was born in Salt Lake City severely hard of hearing, in 1956. But my parents did not ‘discover’ it until I was 3 years old, when my mom noticed I was not turning around when she rang a bell behind me. So that started all the testing and speech therapy, and what not that all HOH, hard of hearing, and Deaf children go through.

I am legally deaf. I have no hearing in my right ear, and have an over 90-110 db (decibel) loss in my left ear, in most tones, but especially tones that encompass the human voice.

I grew up in the San Francisco Bay Area in California where I went to a public school because there were no schools for the Deaf close enough that my mother felt comfortable sending me to. I had a great family, with two sisters. They were all musical, so I grew up with the piano constantly playing. I learned to understand music and play several instruments myself.

The schools were never comfortable having a deaf student in their classes, so I was constantly pulled out of class to take IQ tests. They thought they could test me out of the system and put me into a school for the mentally retarded.

This happened for three years, until I finally said something to my parents who put a stop to all this. My parents eventually received an apology from the district on this.

I received my first hearing aid at 13. It was amazing what I had missed. It was the first time I heard a bird, and I remember my mom crying when I said something about the bird making noise. I graduated with good grades and attended Brigham Young University. There I ran into problems prevalent at all universities: They wouldn’t let me major in what I wanted and kept shuttling me around. After four years I gave up.

I met my husband at college. We moved to Pittsburgh, PA, when he graduated where we raised three great children. After 12 years I decided I had to get a degree or get stuck in menial jobs all my life. I enrolled at the University of Pittsburgh.

My hearing loss intensified as I matured, but I lost almost all of it by 1991 and had a cochlear implant which failed. So I had to learn ASL, American Sign Language, to be able to get information in school.

I used ASL through my bachelor’s degree and my master’s degree. When I started my Ph.D. work, I started using CART personnel in my classrooms more often.

I set a number of ‘firsts’ graduating with a BS in Neuroscience and getting accepted to the Center for Neuroscience at the University of Pittsburgh for graduate work.

One of my advisors noticed, in her classes, the difference between what I was ‘getting’ with CART services versus what I would ‘get’ from my interpreters. She said that half the time I looked totally confused with interpreters, swinging my head around trying to get info from lipreading other students and (lipreading) my advisor who was teaching the class; I would look at the board, and watch my interpreters to get what I could out of them.

I often had to work much harder than everyone else, in order to receive only part of the info. My advisor suggested that I look into this as a research topic. It hadn’t been done, especially in the sciences or math, which is significantly different than topics like history … the vocabulary and concepts are a lot harder to convey.

I finished my Ph.D. in science education in 2009.

Currently, I work at several universities teaching a variety of sciences to hearing students, which I enjoy thoroughly.

So now, the Deaf person is teaching eight classes on different sciences.

I teach all hearing students … nursing students, anatomy/physiology, environmental health, meteorology, geology, and I’ve taught physics, chemistry, and cell biology labs.”

Karen Sadler’s e-mails contain the footer, “Ethical axioms are found and tested not very differently from the axioms of science. Truth is what stands the test of experience. ~Albert Einstein.”

Part II will share the results of Karen Sadler’s Ph.D. studies.

~~  Named the Court Reporting Whisperer by students, Monette may be reached:  Monette.purplebooks@CRRbooks.com

Purple Books – Court Reporter Reference Books & CDs: www.CRRbooks.com   * Advance skills, pass NCRA and State exams the 1st time

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal, CART Captioner, Instructor, Consultant, Columnist

Since 1990: Multiple Title Author of Books & Purple Books Test Prep for the Court Reporting, CART Captioning Profession

An American RealTime/Captioning Services, LLC: www.ARTCS.com        Blog: Monette’s Musings, www.monettebenoit.com

Have you failed NCRA’s RPR, RDR, or a State exam?  More than once?   Purple Books “Done in One” has a 98% successful pass rate on exams with sets as evidenced by thousands of students and professionals who pass their RPR, CSR, and RDR exams on the first test.   Testimonials: www.CRRbooks.com.

Reach Your Goals:  http://crrbooks.com/index.php?cPath=29  Where do you want to go? Specific custom-designed guidance will efficiently assist you!

About Monette Benoit:    As a 30+ year court reporter, CART captioner, author of NCRA and State test-prep material, instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and 225-homeroom within NCRA-approved schools and a community college. She understands challenges many adults face in our industry.

In 1993, she began to CART caption to a large screen for a Deaf mass, San Antonio, Texas.  Wonderful opportunities then presented from Big D, Little D, Oral Deaf, HOH consumers -each with special moments.

Monette Benoit has worked with thousands of professionals, court reporters, CART captioners, students, instructors. She has helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has assisted thousands of students, novice and experienced professionals to reach the next level.

Monette’s Musings is an informative, motivational, and funny blog for busy professionals and students who seek to create their success and who seek to enjoy this special path.

 

17 Mar 2010

Real-Tme Rules, Adrenaline, Adventure And Survival, Part I

Real-Time Rules, Adrenaline, Adventure And Survival, Part I

By Monette Benoit
Copyright by Monette Benoit, All Rights Reserved.


April and May’s columns initiated the “Real-Time Rules” thread. Now I want to focus on current factors in our markets and long-term approach focus, each demanding our attention.

Looking over our shoulder, often we may see where we could have (should have) changed a decision – to include factors we may have control over – and issues where we have no options or control. Perhaps that’s where adrenaline and entrenched survival thrives.

Court reporters and reporting students are the most tenacious individuals. When given a challenge – boy, howdy – we will take that challenge and run with it. Throughout history we have; we continue to do so.

What gets our wide-eyed attention these days?

Technology? Bottom-line driven budgets governed by large private and nonprofit companies? Outsourcing of our work after we worked to provide excellent services? Voice recognition? Digital Recording (the old ER)? Untrained professionals entering the field(s) for less money delivering services we worked to excel in providing? Do you think this is gloomy?

Or do you think this is the adventure that leads to motivating us (me, too) to improve our skills, to reach out further? Realtime rules.

We know we must use technology. Computer engineers confirm that their technology doubles every six months. (I was shocked to learn this.) When we make the decision to use realtime technology – to enhance tools available to us – we have more control. All control, one might ask? Perhaps not. Yet it is a fact that we have more control when we master technology. Realtime rules.

What will most effectively move us to continue to stay in the role – with the process – as we witness fluctuations, cycles and changes? Realtime rules.

We upgrade computers and expect our software to offer upgrades, yes?

We are seeking wireless and cost-effective methods to promote our personal and professional life, yes? Here we might want to look within, too.

We, individually and collectively, receive value and benefits when we offer the best we can each day. Yes, clients, companies, consumers, et al, may be seeking the bottomest (sic) line with the highest skill set – or possibly an acceptable skill set – if it is outside the courtroom.

Part II will continue “Realtime Rules, Adrenaline, Adventure And Survival

Monette may be contacted for educational/career advancement and private tutoring/coaching: Tutoring@CRRbooks.com

About the Author:

Monette Benoit, B.B.A., CCR, CRI, CPE, is a JCR Contributing Editor for the National Court Reporters Association, NCRA.

She is the author of multiple books and Test Prep for the Court Reporting & Captioning Industry to include the national and state RPR, RMR, RDR, CSR ‘Written Knowledge Exam’ Textbook, Workbook, Companion Study Guide, ‘The CRRT WKT’ CD Software Program, Advanced SAT, LSAT, GRE, Real-Time Vocabulary Workbook and ‘CATapult’ Your Dictionary CD Software Program series.

Books, CDs, private tutoring, mentoring services and articles may be referenced www.crrbooks.com/

Monette is an experienced consultant, instructor, real-time court reporter, tutor, life coach, CART provider, columnist. She teaches, tutors and coaches home-study students, college students, court reporters and professionals. Monette speaks to groups at state, national and international conventions about motivation, technology, expanding skills and Deaf, Oral Deaf, Hard of Hearing.

Monette Benoit, B.B.A., Certified Court Reporter, Certified Reporting Instructor, Certified Program Evaluator, Paralegal, may be reached at: http://www.crrbooks.com/ http://www.catapultdix.com/ and All American RealTime/Captioning Services, Inc.: http://www.artcs.com/

01 Jun 2009

Hear’s Laney: 2007 CART and Captioning Update


Hear’s Laney: 2007 CART and Captioning Update
By Monette Benoit

Copyright by Monette Benoit, All Rights Reserved.


May 2000, my NCRA
JCR, Journal of Court Reporting, column ran Mark Cuss Said to the Nymphs, “The phone rang Friday, 2:30. ‘Would you realtime a class? We need you Monday. It started two months ago. Oh, it’s Latin.’ Monday morning, the university student arrived, looked at me, my equipment near her seat, and stopped. I wrote, ‘My name is Monette. I’ve been asked to help you. Today will be the worst day. We’ll work as a team. I promise I’ll get better.’ I began Latin; Callisto and nymphs were having a metamorphosis over the birth of Arcas, Juno and constellations …”

June 2000, I detailed Laney’s Latin: Hearing Not Required about Laney’s experiences as an oral deaf college student, learning sign language, receiving CART. Born hearing, Laney became deaf at 13 months. She mainstreamed in fourth grade after nine years of oral education. I knew more sign language, deaf culture than she when we met. Oh, how I enjoyed watching Laney’s world expand; her responses receiving CART. I also introduced Laney to deaf in San Antonio, my friends, companions. They loved her!

March 2002, Laney’s Luminous Life profiled Laney becoming Miss Deaf Texas First Runner-Up. I was in Florida, a sign interpreter in San Antonio phoned, reading text messages from deaf onsite, all realtime updates, as Laney competed in Austin. We ooh-ed and ahhh-ed as a team while she competed. Laney portrayed the wife of Deaf Smith, who lived in San Antonio, assisted Sam Houston in his victory with in Battle of San Jacinto, immediately after Alamo battle.

June 2003, Laney: Always An Adventure featured Laney as she graduated, volunteering with DeafWay, the zoo, observing primates and goals become a veterinarian. Each article is listed www.CRRbooks.com per Laney.

‘Hear’ we are, 2007. One Monday morning, here in Texas, there was an email from Laney. I just knew this email would be entertaining.

“Hi, Monette! I often wonder how you are! I’m married to a wonderful man, Tim Smith. I have so much to tell you; we bought a house. I’m learning about remodeling. I learned how to take laminated floor off and how to add them.

I’m working as a teacher, completing my second year! I’m hoping to become a school counselor, but I must teach three years. I will teach another year, then head to Gallaudet University to get an Educational Counseling degree. That may be my second masters! That’s my plan.

I have a Masters in Deaf Education from Lamar University. My husband has a Masters in Modern Language. I’m actually using sign now since I’m a teacher at a school for the deaf.

I met Tim at Camp Summit. Tim oversaw all male unit leaders/counselors. He wanted to learn sign language; I was happy to be his tutor.

I found you, Monette, when I Googled myself. I was surprised to see my name on an ASL university site talking about Deaf Smith. The author discovered I performed a poem on Deaf Smith for my Ms. Deaf Texas talent. This was pretty ironic because I dressed up to be Mrs. Deaf Smith. Now my last name is Fox-Smith. Who would have thought I would have Smith in my name? Then, I came across your articles. I realized how much I missed talking to you!

Here is my update: We married May 26, 2006; we eloped. Monday we decided to marry that Friday. We called our families about date, time. My family drove Friday afternoon to see us married in a courthouse. We loved the stress-free environment!

Let me rewind and give you an update since Trinity University. I graduated May 2003. (Laney and I wrote an update after her graduation.)

A friend encouraged me to go to Camp Summit. I was hired as “unit leader.” I met Tim there. I fell in love, moving to Dallas with him. I looked for a job, worked as a substitute teacher.

I received a job offer from Texas School for the Deaf, TSD (Austin), to work as a teacher aide. I decided this would be a good experience for me, so we began a long-distance relationship.

I lived in Austin with a friend. There I worked with an amazing teacher in the Special Needs Department! I decided I wanted to become a teacher.

I was accepted by Lamar University. I attended Lamar for about one year and a half taking as many courses as I could. I got lucky, received a rare summer internship! I worked at the National Deaf Academy in Mount Dora, Florida! What an amazing experience working with special children for ten weeks.

Tim visited; he fell in love with that town. I received a possible job offer, but there wasn’t any university nearby. Tim wanted to continue teaching. Instead we went back to Austin; I graduated August 2005.

I went back to TSD to work as a teacher! It was a good year for me. I was with Tim, seeing old faces at TSD. I met teacher aids who told me they wanted to become teachers. I told them they could become certified teachers within a year and half! In fact, I encouraged one deaf teacher aide now attending Lamar. We always need more deaf teachers, so that was really cool! To share my story and experience with another and inspire them to go back to school was really rewarding.

Tim and I moved to be close to his work (college instructor). We bought a house.

Tim proposed Christmas Eve. I kinda knew right before he proposed because he got all formal. He was like “when I first met you …” I knew instantly. I couldn’t wait until he finished. I wanted him to finish what he was saying, so I felt I had to pretend I didn’t know what he was doing! I got all nervous! I was sorta in shock. “Wow, he proposed to me …” Of course, the answer was yes. He proposed while hiking at a park. We love the outdoors.

Now I work at a charter school. I teach 4th/5th math, 7th math, 8th math, 3rd/6th/7th Language Arts (LA), 10th LA, and 9th LA. It is really nice to work with deaf. I have hearing students, as well.

I am getting more and more involved with the deaf community. My main communication now is usually sign. I talk to Tim with my voice; Tim signs back, which is pretty funny!

People watching get confused who is deaf or hearing! Recently, a cashier thought I was hearing, Tim was deaf. She talked to me, so I would interpret to Tim. I turned to my husband asking him what she said. Tim interpreted for me. It was really funny to see her expression!

I also tutor, teaching sign. One student decided to quit work, return to college to become an interpreter! I told her about CART; she hasn’t seen CART in action yet. But I hope that she will be open-minded about interpreters and CART like you are! It is important to have everyone working together as a family!

Monette: Next we’ll share more with another article and add Erastus Smith, aka, Deaf Smith, huge hero in deaf culture – especially in Texas. We’re family, and Laney is off to the library tonight, Monday, after work, to ensure we have all details correct.

Monette may be contacted: Tutoring@CRRbooks.com

21 Aug 2008

Hurricane Katrina – Deaf Link, Remote Sign Interpreting – Drop, Roll, Run Forward, Part III

Hurricane Katrina – Deaf Link, Remote Sign Interpreting
– Drop, Roll, Run Forward, Part III

By Monette Benoit

Copyright by Monette Benoit, All Rights Reserved.

Hurricane Katrina continues to dominate the news. In the aftermath of Hurricane Katrina, Kay Chiodo, Deaf Link personnel, and I kept our heads down as facts were initially broadcast 24/7.

We listened, working to help others, incorporating new technology, working with emergency national, state, local agencies and volunteer organizations – all grouped overnight in numerous locations – to include abandoned facilities.

Sometimes the only thing one can do before jumping into a new trench is listen – unless that person is deaf or hard of hearing.

As 2006 began, writing this article in February, we continued to sort facts with what was shared, what could be shared …

I am still humbled by what we learned — what could have, should have and might have ‘been’ done – to help more, to do more.

Now we know. Now we know. Yes?

Deaf Link installed remote sign interpreting setups within multiple San Antonio, Houston and Dallas shelters – sometimes without cooperation of all people involved.

In some cases, no one seemed to be in charge; many ‘real-time’ decisions were precedents.

Sometimes, after Deaf Link had worked with people in charge explaining the need and technology, a new group or person was in charge only hours later, and we would be back to square one.

Deaf Link created 24-hour remote sign interpreting as approximately 750,000 people arrived in Texas. Many of us watched TV late at night to see what was unfolding – what was being shared. Many of us were on the phone with each other to ‘hear’ and document what was unfolding.

(Part I and II may be found at www.CRRbooks.com and www.monettebenoit.com with direct links included below.)

Kay and Deaf Link were on the road six days, “Your own time; your own dime.”

Converged Technology Application Partners assisted Deaf Link’s installations. CTAP, Deaf Link’s tech support, met Kay, installing Deaf Link’s equipment. Yet Kay still wishes she could have done more.

Kay Chiodo, Deaf Link’s CEO, is the consummate person to drop, roll and run.

Deaf Link helped HOH, hard-of-hearing, who lost hearing aids.

Many HOH lost their hearing aids when batteries became wet or ran down. Often HOH sat alone, waiting, not asking for help. They sat, waiting.

Announcements blared: “If your social security numbers ends in –, go to –.”

Hard-of-hearing individuals (with good aids) heard garbled announcements.

Those who are deaf, of course, didn’t hear the messages at all and did not know information was being shared within each facility.

Deaf individuals volunteered to help deaf evacuees communicate, and deaf volunteers used Deaf Link’s technology to talk to (hearing) people in charge.

When Kay hit Dallas, Deaf Link’s lines initially were in medical areas. Then FEMA requested a location near Deaf Link. FEMA realized deaf were not receiving housing and social security services.

“There were many other services people needed access to other, in addition to medical.”

Security also utilized Deaf Link, 24/7.

In a few instances, after lines were dropped and Deaf Link had helped people and continued to serve new arrivals, without notice – deaf were moved, relocated.

Each time, deaf and HOH (hard-of-hearing individuals) would have to be found and the process had to begin again.

One day, deaf were organized to be sent to another facility where higher medical care was needed.

Deaf, however, wanted to stay in public arenas to be near children, families and – their quote – “normal” people. Deaf didn’t need higher care or want to be segregated.

Within the KellyUSA facility, some thought it would be great to have deaf only in one area. Many of the deaf adults and children had endured traumatic experiences with hearing during the storm and travels – people they became attached to – and they requested to remain with those new friends.

Deaf evacuees, already traumatized, were often separated from family or friends prior to arriving at shelters.

Facts shared, too, that that blind with working dogs were separated from their ‘ears’ when the dogs were not allowed on the bus after mandatory evacuations. (One incident documents, fact, that a working dog was shot when the blind person would not leave the dog.)

Kay went to KellyUSA’s security, explaining their communication mode is here.

“It’s important they remain with people they bonded with. KellyUSA understood. Whoever was trying to move deaf, dropped it.”

“At the Astrodome, some felt deaf should be gathered and herded.”

Kay can see how that “may be logical to some, but unless they could take hearing people deaf were attached to with them, it would be a challenge. They did move deaf – to another location away …”

“Everyone had good intentions, but it came down to asking the person. No one can make a group decision like that; it’s an individual preference. People were giving their best to everybody. Once services were established and deaf knew where everything was – all deaf had to do was sign they were deaf – using our technology, they instantly had equal access!”

“Deaf, HOH, deaf/blind, people non-English-proficient taught us to be prepared. Through their suffering, they paved the way for a nation to be better prepared. We learned, and Monette, sometimes the hardest lessons are the best learned.”

“Deaf Link was communication accessible alerting Texas deaf and HOH, a first in the nation, for Hurricane Rita, almost three weeks after Katrina.”

Writing these articles on Hurricane Katrina and Texas volunteers, I confirmed Deaf Link never received compensation for their services in any Texas shelter. Reluctantly, after three months, they removed all equipment in December 2005.

When Hurricane Katrina yellow buses originally rolled into Texas, I assisted with information-coordination.

Many court reporters, professionals, HOH (hard of hearing) contacted me asking what they could do.

I worked with sign interpreters gathering facts, stats, listing new shelters within Texas as they were created in real-time.

I continued to phone Deaf Link’s San Antonio office asking, “Now what? What’s next?”

Hours were devoted to which mayor was having a press conference, which group, company, church or agency would or would not be assisting – Who was really in charge?

Sometimes we heard things we could not repeat – (and still can’t).

Often we kept our head down, just as we started, working to help. Sometimes we just listened to each other.

Volunteers were having nightmares. Many felt guilty for not being able to do more. We were having sleepless nights; we needed to eat before accepting new Katrina assignments.

We did not discuss each was turning down ‘real work’ (compensated jobs) to help – many were passionate in their need to volunteer.

After weeks, sometimes numb and stunned, we continued to volunteer, listening, sharing time with each other – while thousands continued to stand in lines seeking food, their family and their loved pets.

After listening and sharing, we would focus back to our task, moving forward with our next Katrina request.

One night Kay phoned, “We’re having a sleepover. Bring your pillow, Monette. Really.”

Running remote services in each shelter, volunteers slept on the floor in her office. Not one complained; each person was thankful to put in more hours.

I gathered detailed information to send donations to deaf/HOH in each Texas city including shelters, churches, deaf volunteers, HOH, special-needs patients.

Most requested items were Bibles, toys, batteries and shampoo (in that order). Socks, underwear and bras sold out in San Antonio, the 8th largest city in the United States.

Eleanor Mitchell, RPR, of Washington emailed me, then typed a sheet asking for donations, which she distributed in her neighborhood. Eleanor mailed her neighbor’s donations to Texas.

Jean Melone of New Jersey wrote asking how she could help. Students in her school, Steno Tech Career Institute, gathered items, then shipped their donations to Texas.

Jeff Hutchins (the man who helped to invent broadcast captioning, and in my opinion, did more to tip our entire occupation) sent an email to me, “How can we best help?”

Jeff forwarded my reply to Accessible Media Industry Coalition.

Jennifer Tiziani of SHHH, now HLA (Hearing Loss Assocation) in Northwoods, Wisconsin, and many SHHH members responded, mailing items “from their closets and homes.”

One deaf woman responded to an email I wrote Jeff. She wrote me offering to share her small New York City apartment with a deaf family.

Many, many emailed me that sitting in their dry home, dry town, listening, they had to do something.

Some wrote me that all they could offer was prayers.

You need to know: You did make a huge difference. Deaf Link did pave a new path. Our work is not yet done. Bless each of you who donated your time, your passion, your hearts and your ears.

“There but for the grace of God go I.”

Kay Chiodo may be reached through www.Deaflink.com, 210-590-7446.

‘Hurricane Katrina – Deaf Link, Remote Sign Interpeting; Drop, Roll, Run Forward, Part I,’ March 2006 may be accessed on http://crrbooks.com/newsdesk_info.php?newsdesk_id=53

‘Hurricane Katrina – Deaf Link, Remote Sign Interpeting; Drop, Roll, Run Forward, Part II,’ April 2006 may be accessed on http://crrbooks.com/newsdesk_info.php?newsdesk_id=54

Monette, Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Career Coach,
Multiple-Title Author of Books & Test Prep for the Court Reporting and CART Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

Court Reporter Reference Books & CDs: www.CRRbooks.com
Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?

“Get ‘ER Done In Just One” – as evidenced by the many students and professionals who study Court Reporter Reference Books to pass their RPR, CSR, and RDR exams on the first test. Testimonials are listed online, www.CRRbooks.com.

** Pedagogically sound covering a wealth of material with facts, tips, and comprehensive information.

The “Complete NCRA RPR, RDR, and CSR Test Prep Textbook, 6th Edition” has greatly expanded testing tips, testing focus, NCRA COPE Ethics specific details, grammar sections, plus — legal, Latin, court, English, grammar, vocabularly, medical, and computer chapters. www.CRRbooks.com

The “Test Prep Set” includes four volumes – each listed on www.CRRbooks.com

Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: You can accelerate your career with private tutoring and career coaching? Court reporting veteran Monette Benoit can help you achieve your goals.

Tutoring and career coaching topics include:
• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and career coaching?
• Professionals who want to achieve their goals, create new possibilities, advance their career, author their book, and to develop the dream within,
• Veteran and novice court reporters, CART (Communication Access Real-Time Translation) providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exams and for their career goals,
• Veteran court reporters, CART Captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Career Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? ** What have you ‘really’ wanted to do with your career, and ultimately, your life?

* No two are alike. Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART Captioner, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART Captioners, students, and instructors.

She has also helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day. Reach up. Bring it. Bring it. * Bring it today!

25 Jul 2008

Hurricane Katrina – Deaf Link, Remote Sign Interpreting – Drop, Roll, Run Forward, Part II of III

Hurricane Katrina – Deaf Link, Remote Sign Interpreting
– Drop, Roll, Run Forward, Part II of III

By Monette Benoit

Copyright by Monette Benoit, All Rights Reserved.

After Hurricane Katrina, Deaf Link and Kay Chiodo provided 24-hour onsite and remote sign interpreting in Texas shelters.

Part I posted on www.CRRbooks.com and www.monettebenoit.com began:

If you are deaf, hard of hearing, deaf/blind or do not understand English, you didn’t hear Katrina warnings. You didn’t see captioning on TV. Your world was very different.”

Part I ended: “Next we share more.” Amen: May it be so.

As Dan Heller, VP of Business Development loaded equipment, Kay called Polycom. Robert Hughes, Director Operations Video in Austin, and George Kawahara partnered with Deaf Link.

Succinctly, Kay stated, “We don’t have enough equipment; we can’t pay for it.” They asked, “What do you need?”

Kay replied with specifics; Hughes said, “You got it.” Equipment was drop-shipped, more than she requested, all donated.

Kay then phoned Jack Colley, Texas Director of Emergency Management. Jack was in meetings within Texas SOS, State Operations Center.

Kay spoke to Amanda, requesting Jack Colley receive this message: “Tell him we’re heading in; I really need to do this.”

Jack called Kay, “Whose nickel are you going to put this on?”

Slowly, Kay said, “Well, I guess ours.”

Jack replied, “That’s the right answer.”

Kay asked, “Can I use your name?” Jack, “Yes.”

Again, Kay was ready to drop, roll and run forward to help thousands of deaf and non-English proficient people through multiple Katrina-related emergencies.

When Kay ‘hit’ KellyUSA (our closed San Antonio Air Force Base), she declared, “We’re here to provide access for deaf.”

Monette, you couldn’t find who was in charge. KellyUSA was so busy; people asked, “By whose authority are you here?”

Kay answered: “Well, the State would like to see us provide access for deaf.”

Kay wasn’t lying; she wasn’t stretching the truth.

Prior to providing remote sign interpreting services, Deaf Link needed computers, cameras, high-speed internet connections, lines dropped. Until then, Kay walked the crowds looking for deaf and deaf/blind evacuees.

Communication was a huge problem for everyone, including deaf. Everything in each shelter needed access. Lack of communication resulted in people struggling without information, food, medicine, essentials necessary for survival. Later, when interpreters arrived, onsite sign interpreters were invaluable. Unfortunately, interpreters couldn’t be there 24/7 each day for processing, counseling or full communication.

Before Kay finished installing their first site, KellyUSA, a doctor pulled Kay Chiodo to interpret for a deaf person who had been there several days. The deaf man had cuts on his feet; he was in the water; he didn’t know tetanus shots were available.

One deaf man fainted from lack of food, not knowing food was free.

Police surrounded the halls; he didn’t want to go to jail for stealing and did not eat for three days. They discovered he was diabetic. He had not received medications because could he not hear public announcements.

Counseling was offered for adults and children. Without interpreter access, deaf children missed out. Hearing children of deaf adults could not participate when parents did not have access to announcements.

One woman communicated with puppets to children; Kay worked to have those puppets accessible.

Deaf Link learned “what it takes to hit the ground running” to provide access for people with disabilities and people without English proficiency.

Texas was the first state in the nation to provide these services, and Deaf Link launched the precedent. Tech Trans from Houston partnered with Deaf Link to provide foreign language translation.

Doctors needed access to multiple languages. Tech Trans and Deaf Link provided language access and with one click, individuals received their foreign language.

Kay shared KellyUSA was a breeze with Time Warner dropping lines. Time Warner jumped through hoops; they and SBC dropped cables. They helped Kay find chairs for many individuals and for a pregnant deaf mother. “Their teamwork was a labor of love.”

As Kay Chiodo drove to Houston, SBC’s Southwest Director of Homeland Security, Adam Cavazos shared names, contacts and numbers. Kay learned the politics of getting into a center. Kay received an introduction to Smart City who dropped lines for Deaf Link in Houston and Dallas.

Kay said, “Sometimes you would think we were family.”

Kay walked in the door, used Jack Colley’s (Texas Director of Emergency Management) name and the State saying they want this access for evacuees, and Texas wants to ensure evacuees receive the best services.

In Dallas, Kay and Dan spotted a Toys-R-Us truck outside the Reunion Plaza Center.

She knew they would distribute toys, but deaf parents wouldn’t let children take toys if they didn’t know the toys were free.

Kay experienced this within the Dome: When children were bored, volunteers distributed donated coloring books, but deaf parents took the items from children, returning them because they didn’t know the items were free.

Kay walked around, signing “free, free” to deaf parents.

Leaving, dead tired, Kay strolled over to the Toys-R-Us staff, her voice raised, “Okay. Hands in the air; here’s what you’re going to run into with parents who are deaf.”

Kay taught each the sign for ‘free’, so they would hand out toys to “all the children.” Once each person could sign ‘free’, with their hands in the air, Kay left for her next site.

Kay emphasized how access to information is critical and life-altering in emergencies.

New Orleans Mayor Ray Nagin was one of the few to seek out deaf. Through Deaf Link, deaf communicated directly to the Mayor.

One lady described ‘losing’ her son. She begged Nagin to find his body.

This deaf mother evacuated into flooding New Orleans streets with her three-year old son hanging onto her neck. She had a set of twins, one child in each hand.

Each arm raised high, she firmly held a child and struggled to keep their heads above rising water. As the sky darkened, snakes and objects floated as she worked to rescue her family.

It was dark when she discovered that her three-year had slipped off her back into the water.

She tried to find her son, one child still in each hand, struggling to keep their heads above the fast-moving, high water. Each time she picked up a floating shirt, she held a dead body.

The mother’s body shook while she signed, speaking to New Orleans Mayor Nagin.

Kay interpreted: “Please help me find my son, so I can bury him.”

Then the mother thanked Nagin for listening. Kay believes Nagin felt the hurt of everyone he talked to.

“Monette, there was plenty of hurt in the shelters.”

Mayor Ray Nagin’s eyes teared as the mother signed to him that she felt she was punished for being deaf because she couldn’t hear her son’s cries.

The mayor sat next to Kay, shoulders slumped, Nagin’s hands folded in his lap.

And Kay softly said to Mayor Nagin: “The stories are right there on their hands. They just need an interpreter to help them share what they are saying to you and to each person.”

Kay Chiodo and Dan Heller, www.DeafLink.com, may be reached 210-590-7446.

‘Katrina – Deaf Link, Remote Sign Interpeting; Drop, Roll, Run Forward, Part I,’ March 2006 may be accessed on http://crrbooks.com/newsdesk_info.php?newsdesk_id=53

‘Katrina – Deaf Link, Remote Sign Interpeting; Drop, Roll, Run Forward, Part III,’ May 2006 may be accessed on http://crrbooks.com/newsdesk_info.php?newsdesk_id=55

Monette, Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Career Coach,
Multiple-Title Author of Books & Test Prep for the Court Reporting and CART Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

Court Reporter Reference Books & CDs: www.CRRbooks.com
Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?

“Get ‘ER Done In Just One” – as evidenced by the many students and professionals who study Court Reporter Reference Books to pass their RPR, CSR, and RDR exams on the first test. Testimonials are listed online, www.CRRbooks.com.

** Pedagogically sound covering a wealth of material with facts, tips, and comprehensive information.

The “Complete NCRA RPR, RDR, and CSR Test Prep Textbook, 6th Edition” has greatly expanded testing tips, testing focus, NCRA COPE Ethics specific details, grammar sections, plus — legal, Latin, court, English, grammar, vocabularly, medical, and computer chapters. www.CRRbooks.com

The “Test Prep Set” includes four volumes – each listed on www.CRRbooks.com

Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: You can accelerate your career with private tutoring and career coaching? Court reporting veteran Monette Benoit can help you achieve your goals.

Tutoring and career coaching topics include:
• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and career coaching?
• Professionals who want to achieve their goals, create new possibilities, advance their career, author their book, and to develop the dream within,
• Veteran and novice court reporters, CART (Communication Access Real-Time Translation) providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exams and for their career goals,
• Veteran court reporters, CART Captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Career Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? ** What have you ‘really’ wanted to do with your career, and ultimately, your life?

* No two are alike. Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART Captioner, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART Captioners, students, and instructors.

She has also helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day. Reach up. Bring it. Bring it. * Bring it today!

24 Jul 2008

Hurricane Katrina – Deaf Link, Remote Sign Interpreting Drop, Roll, Run Forward, Part I of III

Hurricane Katrina – Deaf Link, Remote Sign Interpreting
– Drop, Roll, Run Forward, Part I of III

By Monette Benoit

Copyright by Monette Benoit, All Rights Reserved.

If you are deaf, hard of hearing, deaf/blind or do not understand English, you didn’t hear Katrina warnings. You didn’t see captioned crawlers on TV.

You didn’t hear messages as vehicles moved through the streets notifying residents to evacuate. Your world was very different.

As chaotic, unorganized evacuations began, Kay Chiodo, CEO and president of her company Deaf Link (www.DeafLink.com), rolled out to implement 24-hour remote sign interpreting in San Antonio, Houston, Dallas, Texas – all pro bono.

The task was enormous; Kay’s actions, those around Deaf Link, changed the world of children and adults. We want to learn from Kay and Deaf Link. We want to understand.

On Friday, August 26, 2005, Louisiana’s governor declared a state of emergency. On Monday, Katrina made landfall. Wednesday, August 31, plans were initiated to bring evacuees to Texas. On Saturday, September 3, buses arrived in Houston.

As people scrambled to escape, many rushed forward. I have worked with Kay and her companies Vital Signs and Deaf Link for 15 years providing CART, helping where I may.

In 1993, Kay embraced me into the deaf community at a Deaf Block Party, as I stood alone.

On November 23, 2005, Kay acquired a new son-in-law, Mike Houston, whom I met October 2004 at the NCRA Phoenix teaching convention. (Articles: “Serendipity and Fate of Mike Houston,” January 2006, and “Driving Miss Monette,” January 2005 may be assessed at www.CRRbooks.com. Direct links are included below.)

We tease Kay when there’s an event, not only does she drop and roll, Kay drops, rolls, runs forward. Kay Chiodo was raised in an orphanage; there seeds were planted for her passion of communicating with deaf.

After Hurricane Katrina, I helped offsite with communications, sharing facts, details.

We cried; we had nightmares from what we heard. Had Deaf Link not been inside Texas evacuation sites, events would have been very different.

Technology, Kay and remote services changed access. They changed the world we know. They did.

To get this story, I waited, phoning Kay’s home: “Just talk to me. Tell me, so I can share.” I typed, coaxing Kay to share.

As I fact-checked December 2005, people around us were out Christmas shopping.

Kay emailed, “Monette, remember we also gave doctors and police the ability to communicate with persons who were not English-proficient. They asked for Spanish, Cajun French and Vietnamese language interpreters. We helped there too. Oh, and I also tap dance with a flower in my ear.”

This is Kay’s story:

When Deaf Link knew Texas shelters were opening, Kay conferenced her Board of Directors: “Will you back me? We’re going to hit the shelters because we need to. There was a plain old need to do it because we can; we can make each accessible.”

“Ten percent of the American population is deaf; we knew they would be there. Who would be the ones who wouldn’t know to evacuate? It’s going to be deaf, blind. When the TV broadcasts ‘beep, beep,’ and there’s an emergency, you’re out of luck if you can’t hear or see it.”

Prior to providing remote interpreting, Deaf Link needed computers, Internet connections and cameras. Until lines were dropped, Kay walked the crowds, looking for people who are deaf and deaf/blind.

Several Astrodome volunteers posted signs on boards they stuck in one trash can. Other shelters taped signs, hung on a few walls.

At the KellyUSA shelter in San Antonio, as Kay unpacked next to In-Take, doctors brought deaf people to Deaf Link. Volunteers and emergency workers were processing “endless lines of evacuees asking names, addresses, who were you separated from – putting information into a national database to locate other evacuees. Data helped reunite deaf family members who became lost in the shuffle.”

Whenever we spoke, Kay shared shocking, stunning, horrifying facts and events.

The first time, Kay was climbing up a stairwell in Houston’s Astrodome, prepping to leave for Dallas. We spoke multiple times that day as she was working.

Four days later, Kay was still in Houston. I continued to phone, asking how she was, how could I help? Kay was on the road for six days.

When we spoke, Kay’s voice was hoarse; I heard tears.

Then Kay would say, “I’ve got to go, Monette. I need to go back.”

I listened on her phone as Kay sought people who needed assistance.

Kay spoke to technicians, volunteers, requesting, arguing, insisting how to install equipment in a new place, sight unseen, prior to her arrival. Often there were problems. Kay took it all in, collected names, amassed knowledge.

And Kay Chiodo met unforgettable, grateful individuals – who would have had very different Katrina experiences had Deaf Link not been onsite and offsite, providing remote services 24/7.

Kay met Felix in the KellyUSA shelter after Louisiana nursing home staff abandoned residents. Felix is afraid of the dark.

“If you’re deaf and in the dark, you can’t see others.” Felix always carries “an itty-bitty” flashlight in his pants pocket.

When electricity failed, water was rising. Felix didn’t know where his two elderly friends were, one wheelchair-bound, the other using a walker. Without his flashlight, Felix wouldn’t have found them as they screamed.

Felix carried one woman from her wheelchair; the other lady hung on his back, across his shoulders as Felix went down the stairs. Felix waded through high water, toward a rooftop.

They arrived together. Felix wanted to introduce Kay to the two ladies. The ladies had just showered and sat on cots when Kay approached.

Kay asked, “Would you like for me to interpret anything before I leave for Houston?”

One lady said, “Sweetie, we don’t need you to do that. He can read our eyes. He’s our silent hero; we love him.”

Felix crying, dropped on one knee, kissed the lady’s hand, signing, “I love you.”

The lady voiced, “Sweetie, we know he does.” Felix was their hero.

Inside Houston’s Astrodome, a deaf/blind lady sat rocking on a cot, signing, “Help me, help me.”

Kay signed into her hand, “Okay, okay.”

The lady grabbed Kay’s torn shirt; she hung so tight, Kay couldn’t communicate. The woman wouldn’t let go.

Kay said, “You couldn’t help but cry.”

Kay kept signing, “OK, stay, will.”

Kay’s leg had to touch the woman; she clung to Kay. She’d flail out to ensure Kay’s face was there.

“To live in darkness, to be thrown into water, then to be separated – – ”

After the lady’s information was entered into the database, she found the sister she had been separated from during evacuation.

Kay softly shared: “It’s funny, Monette, hours, days went by so fast because you’re caught up in this emotional turmoil. You forget you haven’t slept, eaten. It’s like a wave from each person. It renews you. You have something you have to do. You do it because that’s what you’re supposed to do.”

Kay may be reached at Kaychiodo@DeafLink.com and 210-590-7446.

Part II: We share more.

‘Hurricane Katrina – Deaf Link, Remote Sign Interpreting, Drop, Roll, Run Forward Part II’ may be accessed on http://crrbooks.com/newsdesk_info.php?newsdesk_id=54

‘Hurricane Katrina – Deaf Link, Remote Sign Interpeting; Drop, Roll, Run Forward, Part III,’ May 2006 may be accessed on http://crrbooks.com/newsdesk_info.php?newsdesk_id=55

“Serendipity and Fate of Mike Houston,” January 2006:
http://crrbooks.com/newsdesk_info.php?newsdesk_id=42

“Driving Miss Monette,” February 2005: http://crrbooks.com/newsdesk_info.php?newsdesk_id=19

Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Career Coach,
Multiple-Title Author of Books & Test Prep for the Court Reporting and CART Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist

Court Reporter Reference Books & CDs: www.CRRbooks.com
Blog: Monette’s Musings, www.monettebenoit.com

* Educational/Career Advancement; Private Tutoring/Customized Coaching

Have you failed NCRA’s RPR, RMR, RDR, or a state court reporting exam?

“Get ‘ER Done In Just One” – as evidenced by the many students and professionals who study Court Reporter Reference Books to pass their RPR, CSR, and RDR exams on the first test. Testimonials are listed online, www.CRRbooks.com.

** Pedagogically sound covering a wealth of material with facts, tips, and comprehensive information.

The “Complete NCRA RPR, RDR, and CSR Test Prep Textbook, 6th Edition” has greatly expanded testing tips, testing focus, NCRA COPE Ethics specific details, grammar sections, plus — legal, Latin, court, English, grammar, vocabularly, medical, and computer chapters. www.CRRbooks.com

The “Test Prep Set” includes four volumes – each listed on www.CRRbooks.com

Monette will help you to pass your test and to exceed schooling and career goals. http://crrbooks.com/index.php?cPath=61

Did You Know: You can accelerate your career with private tutoring and career coaching? Court reporting veteran Monette Benoit can help you achieve your goals.

Tutoring and career coaching topics include:
• Motivational skills to keep you moving forward,
• Time-management skills,
• Process learning for more effective retention,
• Development of skills to author your book, your blog, and how to publish,
• Communication skills, daily interaction improvement skills, and much more.

Who comes to Monette for tutoring and career coaching?
• Professionals who want to achieve their goals, create new possibilities, advance their career, author their book, and to develop the dream within,
• Veteran and novice court reporters, CART (Communication Access Real-Time Translation) providers, and broadcast captioners brushing up on their skills for test-taking requirements,
• In-class students who feel they’re “stuck” and falling behind, or aren’t ready for the required tests,
• Students and veterans who struggle with focus, goal-setting, time-management or other life skills that might be interfering in their upward success,
• At-home students who want to ensure they’re on track for their exams and for their career goals,
• Veteran court reporters, CART Captioners expanding their career options in related fields,
• Students and veterans alike who find they’re struggling with key areas of daily practice,
• Students or veterans who have begun to question their career or whether they’re on the “right track” …

Check out: Reach Your Goals with Tutoring and Career Coaching
http://crrbooks.com/index.php?cPath=29

Monette Benoit, the Court Reporting Whisperer, can help you achieve at much high levels.

Where do you want to go? ** What have you ‘really’ wanted to do with your career, and ultimately, your life?

* No two are alike. Specific custom-designed guidance efficiently assists you!

About Monette Benoit:
As a 25+ year court reporter, CART Captioner, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART Captioners, students, and instructors.

She has also helped to create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day. Reach up. Bring it. Bring it. * Bring it today!

23 Jul 2008