“I Don’t Listen Well,” He Said, Part II of III
By Monette Benoit, All Rights Reserved.
Part I began: When the medical specialist stood over my mother’s ICU bed and said, “I don’t listen well,” I was sure he was joking.
My mother was admitted into the hospital via ER. We thought it was a virus or food poisoning.
Soon, she was in intensive care.
Mom spent nine days, including Christmas Eve and Christmas day, in ICU.
Part II: Several professionals pushed eyeglasses down their noses to look into my eyes and ask, “Who are you again?” when I asked a direct question, then fully listened.
After many moments (several weeks), multiple shifts, medical disciplines, specialties, third-party contractors, housekeeping staff, and daily rotating staff, I am focused upon how people react with our “full listening.”
I had not wanted to “out myself” as a court reporter.
In fact, I worked to share that I’m an author – or teacher.
I asked Mom or Dad not to out me.
Each time a parent detailed, “She’s a court reporter, and she’s worked in court,” I saw a reaction.
I shared that I am here as a daughter.
(Then I would think of the “Jerry Seinfeld” show, “Not that there’s anything wrong with that.”)
One doctor commented that he didn’t like that I was writing down words after people spoke. (I cannot make ‘that’ up.)
I explained that I write specific words to process the many, many (long) medical terms.
Perhaps I was asked not to write, not to make notes … and I listened to that request, too.
Then I wrote the details I might not have documented. A result?
One sampling: Mom received her “unavailable until Monday” scripted medicines (for an extreme rash) and had her teeth brushed late Saturday night. Really.
How was that accomplished?
I phoned late Saturday evening and said that I would bring my camera Sunday morning if Mom was not ‘treated’ with her meds and needs.
I was focused on preventing unnecessary suffering for the patient, my mother.
The hospital staff and I could not agree on the same focus.
Part I of III is posted April 7, 2011, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com
Part III of III is posted April 26, 2011, on Monette’s Musings at www.monettebenoit.com and www.CRRbooks.com
Monette, the Court Reporting Whisperer, may be reached: Monette@ARTCS.com and Monette@CRRbooks.com
Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal
Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
Realtime Court Reporter, Instructor, Consultant, Columnist
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Blog: Monette’s Musings, www.monettebenoit.com
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About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.
Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.
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Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.