You All Start In CART Now, Right? Part III of III

You All Start In CART Now, Right? Part III of III
By Monette Benoit, All Rights Reserved

Part I began: An invitation to join friends (each working in college student services) for lunch with their colleagues began with introductions. I selected the restaurant, away from busy “spots” as many were new to this city.

While chewing my sandwich, a college disability coordinator, asked, “Monette, you’re a court reporter, right?” I nodded.

“Monette, you’ve provided CART (Communication Access Realtime Translation) a long time, right?” … The third question was the stun-err-roo when a woman seated at our crowded table asked, “Monette, (long pause) all court reporters start in CART, right?”

I blinked hard and looked to my friends. They gave me a blank look, and I sensed this topic had already been discussed prior to this gathering.

I did not nod. I sipped my tea, tipped my head. Thinking. Thinking.

Part II began: Then they began to share, “We have found that the CART individuals now providing CART for many colleges and universities are clearly learning how to.”

I did not ask the name of companies or individuals providing CART.

This gathering was not a continuing education seminar. Nor did I want to miss the opportunity to share the wonderful services we do provide, 24/7.

I also did not ask the “visiting professionals” the questions I might have asked my friends.

I wanted to ask if they or their schools had gone with the lowest bid and was the work provided by individuals who have completed court reporting school.

I watched my friends who had invited me to this gathering. (They schedule CART for their students.)

Part III: I decided not to defend our work or to ask the above multiple questions. I was not their lunching CART consultant. (If you disagree, I wish you had been at that table.)

I know that many “coordinators” working in student services departments answer to others – yet the others are often not part of student services. Having worked in a (very) large college and private schools, I know there are often many “chiefs” – not just one.

I succinctly shared that we provide onsite and remote services. Communication with the student, scheduling department, instructor, student, and CART provider is essential. Then I smiled, picked up my sandwich, and continued eating.

Were we done?


Several individuals began to discuss their “problems” and “CART beginners” they are working with now as they were still “convinced that this is where all court reporters now begin their work.”

I listened.

When I was again asked for my thoughts, I did not sigh. I did not roll my eyes.

I asked each person to write down the NCRA, National Court Reporters Association, web address and also to contact their state court reporting associations.

In unison, they replied, “We’ve never considered doing that.”

I asked that they “remember that we – court reporters, CART providers, and captioners – are trained with outstanding skills and discipline that might knock your socks off if you knew what we lived through each minute, each day to prepare us to share our professional work.”

Then I was asked if I knew where they could get cheaper notebooks “for our transcribers, students, who write on carbons for other students.” My reply? “Nope. Can’t help there.” Then I put more food in my mouth.

When the waiter brought the ticket, several lunchees (sic) gave me their cards.

As we departed, I calmly walked to my friends and quickly pinched each person.

I said, “Gee, thanks. A simple heads up or any assistance to avoid me holding a CART seminar might have been nice.”

They howled and said, “Monette, this was what they needed to hear – what we all needed to hear. Maybe you could write an article about this, so court reporters know that we, disability and student services coordinators, find there to be such a large difference in skills among the CART writers. That’s all.”

Yes, I pinched each again, maybe harder than the first pinch.

Ah, when we are enjoying a casual meal, a relaxing moment, our work may still become an opportunity for education and advocacy.

One of my positive takeaways, which I did not share with the individuals, was that I was impressed they knew the word “CART.”

They did not say “captioning” as in days of old.

Alone, I focused on the advocacy of all our years of work and thanked the Lord that the lunch was over. Oh, yes, I did.

Part I of III is posted September 1, 2012, on Monette’s Musings at and

Part II of III is posted September 17, 2012, on Monette’s Musings at and

Part II of III is posted September 29, 2012, on Monette’s Musings at and

Monette, the Court Reporting Whisperer, may be reached: and

Monette Benoit, B. B.A., CCR, CRI, CPE, Paralegal

Tutor, Motivational Management & Empowerment Coach,
Multiple Title Author of Books & Test Prep for the Court Reporting, CART, & Captioning Industry
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• Professionals who want to achieve their goals, to create new possibilities, to advance their career, to author their book, and to develop the dream within,
• Veteran and novice court reporters, CART providers, and broadcast captioners brushing up on their skills for test-taking requirements,
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• Students or veterans who have begun to question their career or whether they’re on the “right track” …

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About Monette Benoit:
As a 25+ year court reporter, CART provider, author of NCRA test prep material, and an instructor, public speaker, Monette Benoit has taught multiple theories, academics, all speed classes, and the 225 homeroom within NCRA-approved schools and a community college. She understands the challenges many adults now face in our industry and schooling.

Monette Benoit has worked with thousands of professionals, court reporters, CART providers, captioners, students, and instructors. She has also helped create new court reporting training programs, worked with federal grants, and assisted instructors in developing curriculum for both in-class and at-home students.

Her one-on-one tutoring, private coaching, has greatly assisted thousands of students, novice and experienced professionals to privately reach the next level.

Monette’s Musings is a blog containing information for busy professionals, students, and individuals who are fearless and seek to create their success each day.

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